No fee unless we win|Helping people nationwide|The company that broke the law pays our fees
Mon–Fri 8:30–6 CT · Online review 24/7
Free case review(888) 498-9533Start My Review

TurboTenant · Tenant screening

TurboTenant screening cost you a rental?

TurboTenant is landlord software that lets renters apply online and share a screening report. TurboTenant says it is not a credit bureau: it uses TransUnion and Rent Butter to obtain the reports landlords see. If one of those reports got your credit, eviction or criminal history wrong, the Fair Credit Reporting Act gives you the right to dispute it and, if it isn't fixed, to sue.

See If I Have a CaseCall or Text (888) 498-9533

Who TurboTenant is and who prepares your report

TurboTenant, LLC, based in Fort Collins, Colorado, makes property management software for landlords. Renters use it to apply online and to share a credit and background screening report with the landlord.

TurboTenant does not prepare that report. Its terms say, “We are not a credit bureau and do not control the content of credit reports,” and that TurboTenant uses Rent Butter and TransUnion to obtain the screening reports shared with landlords. Its help center refers to “the screening report generated by TransUnion.” TransUnion’s tenant screening business is TransUnion Rental Screening Solutions, Inc. (TURSS), the consumer reporting agency named in TurboTenant’s dispute contacts. Rent Butter describes itself as a tenant screening and verification company for property managers. TurboTenant’s help center also says concerns about income verification or how a document was evaluated must be disputed directly with Snappt.

So for a TurboTenant screening, dispute with the company that prepared the report: usually TURSS, or Rent Butter if your report came from it. We have a separate guide to TransUnion Rental Screening Solutions. A TURSS rental screening report is separate from your TransUnion credit file, so check and dispute each one that is wrong.

TurboTenant also offers tenants an opt-in Rent Reporting service, in which rent payments made through TurboTenant are reported to TransUnion and Experian. If you use it, TurboTenant is a furnisher of that data, and it has its own duty to investigate disputes it receives through a credit bureau (15 U.S.C. § 1681s-2(b)).

The $15 million FTC and CFPB settlement with TransUnion

In October 2023, the FTC and the CFPB announced that TURSS and its parent, Trans Union LLC, agreed to pay $15 million to settle charges about tenant screening reports: $11 million for consumers and a $4 million civil penalty. The agencies alleged that TURSS reported steps in the same eviction case as separate evictions, left out dismissals, reported judgments in dismissed cases, included sealed eviction records in reports, and often failed to identify the vendors that supplied its criminal and eviction records.

That case did not involve TurboTenant. But because TurboTenant uses TransUnion reports, those are the errors to look for.

Errors that show up on tenant screening reports

  • Duplicate evictions. One case shown as several.
  • Incomplete eviction records. A filing reported without the dismissal or judgment for the tenant.
  • Wrong-person records. Criminal or eviction cases of someone with a similar name.
  • Bad credit data. Collections or accounts that are not yours.
  • Identity mismatches. TurboTenant’s help center notes that a name that does not match your Social Security card, or wrong past addresses, can cause verification problems.
  • Rent reporting errors. Payments shown as late or missing after you opt into Rent Reporting.

How to dispute TurboTenant

  1. Get the adverse action notice. A landlord that denies you or charges you more based on a report must name the company that supplied it.
  2. Get a copy of your report. TurboTenant’s help center says renters can contact its Support team for an official copy of the full report. You can also request your file from TURSS.
  3. Dispute TransUnion reports with TURSS. TurboTenant’s terms list TransUnion Rental Screening Solutions, Attention: Consumer Disputes, PO Box 800, Woodlyn, PA 19094, [email protected], and 1-833-458-6338. The CFPB lists 800-230-9376 (Option 4).
  4. Dispute Rent Butter reports with Rent Butter. TurboTenant’s terms list Rent Butter, Attention: Disputes, [email protected], (312) 224-6078.
  5. Be specific and attach proof. Identify each wrong item and why it is wrong. Include dismissal or sealing orders, a judgment for you, a former landlord’s letter, your ID, or proof that a record belongs to someone else. Ask for the source of each record.
  6. Tell TurboTenant too. Its terms give [email protected] for questions about the content of your report.
  7. Track the deadline. A consumer reporting agency generally has 30 days to complete its reinvestigation (15 U.S.C. § 1681i(a)(1)). Keep copies of everything.

How to contact TurboTenant

  • TURSS disputes: 1-833-458-6338 (per TurboTenant) or 800-230-9376, Option 4 (per the CFPB); [email protected]
  • TURSS mail: TransUnion Rental Screening Solutions, Attention: Consumer Disputes, PO Box 800, Woodlyn, PA 19094
  • Rent Butter disputes: [email protected], (312) 224-6078
  • TurboTenant support: [email protected]
  • TurboTenant mail: TurboTenant, LLC, 320 E Vine Dr, Suite 307, Fort Collins, CO 80524

Your rights under the FCRA

  • Accuracy (§ 1681e(b)). The consumer reporting agency must follow reasonable procedures to assure maximum possible accuracy, including complete eviction case outcomes.
  • Reinvestigation (§ 1681i). Disputed items must be reasonably reinvestigated free of charge and corrected or deleted if they are inaccurate, incomplete or cannot be verified.
  • Furnisher investigations (§ 1681s-2(b)). A company that reports your rent payments must investigate when a credit bureau forwards your dispute.
  • Adverse action notice (§ 1681m). A landlord that takes adverse action based on a report must tell you which company supplied it and that you can get a free copy and dispute it.
  • Free report after denial (§ 1681j(b)). You may get a free copy if you ask within 60 days after an adverse action notice.
  • Reporting time limits (§ 1681c). Arrest records and most other adverse non-conviction information generally cannot be reported after seven years.

Can you sue TurboTenant?

You can sue the company responsible for the error. For a TurboTenant screening, that is usually the consumer reporting agency that prepared the report, TransUnion Rental Screening Solutions or Rent Butter. You may have an FCRA claim if the agency reported inaccurate information without reasonable procedures, or did not reasonably reinvestigate your dispute. If TurboTenant itself furnished inaccurate rent payment data and did not reasonably investigate a dispute forwarded by a credit bureau, it may face a claim under § 1681s-2(b).

For a negligent violation, you may recover actual damages, such as lost housing, application fees, higher deposits or rent, moving costs, and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). For a willful violation, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages, and fees and costs (§ 1681n). The 2023 FTC and CFPB settlement is the regulator action we found involving the agency behind TurboTenant’s TransUnion reports.

An FCRA lawsuit generally must be filed within two years after you discover the violation and no more than five years after it occurred (15 U.S.C. § 1681p).

Get a free case review

If a TurboTenant screening cost you a rental, keep the denial, the notice, your report and your dispute, and request a free case review. FCRA Attorneys takes these cases on contingency, with no fee unless we win. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, and files FCRA cases in federal court nationwide, directly or with local counsel.

Questions about suing TurboTenant

Can I sue TurboTenant?

It depends on who made the error. TurboTenant's terms say it is not a credit bureau and that it uses Rent Butter and TransUnion to obtain screening reports. Claims about inaccurate report contents or a mishandled dispute usually run against the company that prepared the report. If TurboTenant furnished your rent payments to a credit bureau through its Rent Reporting service and reported them wrong, TurboTenant may have duties as a furnisher.

Who prepares TurboTenant screening reports?

TurboTenant's terms say it uses Rent Butter and TransUnion to obtain the screening reports shared with landlords, and its help center refers to the screening report generated by TransUnion. TransUnion's tenant screening company is TransUnion Rental Screening Solutions. Check your report or adverse action notice to see which company prepared yours.

Will TurboTenant fix my report?

TurboTenant says it does not control the content of credit reports. Its terms tell renters to dispute report content with TransUnion and Rent Butter, and also give TurboTenant's support email. Send your dispute to the company that prepared the report, and keep TurboTenant informed if your application is pending.

What does it cost to bring a case?

There is no fee unless we win. FCRA Attorneys handles these cases on contingency, and the FCRA lets a successful consumer recover reasonable attorney's fees and costs from the company.

Related reading

Sources

Updated November 2026. This page is general information, not legal advice.

More company guides

Other companies we sue

Tenant screeningRealPageRealPage's screening reports help landlords decide who gets a lease. If a RealPage report linked you to someone else's criminal record or got your rental history wrong, the Fair Credit Reporting Act gives you the right to fix it and to sue.Tenant screeningSafeRent SolutionsSafeRent Solutions sells landlords tenant screening reports and an applicant risk score. If the data behind that report is wrong and SafeRent won't fix it, the Fair Credit Reporting Act lets you sue.Tenant screeningRentGrowRentGrow, a Yardi company that runs Yardi Resident Screening, screens rental applicants for property managers. If its report shows records that are duplicated, outdated or not yours, the Fair Credit Reporting Act lets you demand a fix and, if RentGrow fails, sue.Tenant screeningTransUnion Rental Screening SolutionsTransUnion Rental Screening Solutions, the company behind SmartMove, sells tenant screening reports and resident risk scores to landlords. If it reports evictions that were dismissed, duplicated or sealed, the Fair Credit Reporting Act gives you the right to a fix and, when it fails, a lawsuit.Tenant screeningOn-Site (RealPage)On-Site is a leasing and applicant screening platform owned by RealPage. If an On-Site rental report showed an eviction, criminal record or debt that isn't yours or isn't accurate, the Fair Credit Reporting Act gives you the right to dispute it and, in the right case, to sue.Tenant & employment screeningNational Credit ReportingNational Credit Reporting (NCR) is a San Jose, California screening company that runs tenant, employment and FBI fingerprint background checks. If an NCR report listed criminal charges that belong to someone else, the Fair Credit Reporting Act gives you the right to dispute them and, in the right case, to sue.

No fee unless we win

The company that broke the law pays our fees.

Start My Free ReviewCall or Text (888) 498-9533
CallTextFree Review