On-Site rental report cost you an apartment?

Who On-Site is and who relies on its reports

On-Site began as On-Site Manager, Inc., a leasing platform that handled the rental process from the first lead through applicant screening to signed lease documents. RealPage, the property management software company based in Richardson, Texas, announced in August 2017 that it would buy On-Site for about $250 million in cash, and RealPage’s annual report for 2017 confirms that it acquired On-Site that year. RealPage’s CEO said at the time that the acquisition increased its screening footprint. According to the CFPB, RealPage itself has since been acquired by the private equity firm Thoma Bravo.

On-Site’s renter relations page identifies the company that issues its rental reports as RP On-Site, LLC. When you apply at a property that uses On-Site, the landlord may receive a rental report that can include credit information from the credit bureaus along with other information On-Site gets from third parties. One wrong eviction, criminal record or collection account can turn an approval into a denial or a demand for a bigger deposit.

What the McIntyre lawsuit alleged

In September 2018, a Philadelphia renter filed a proposed class action under the FCRA, McIntyre v. RealPage, Inc., d/b/a On-Site, in the U.S. District Court for the Eastern District of Pennsylvania. According to the complaint, an On-Site report on her rental application listed four outdated prior-eviction items, including satisfied judgments and withdrawn complaints. The complaint alleged that the company relied on third-party vendors that supply case summaries rather than detailed court records, and that it failed to follow reasonable procedures to assure maximum possible accuracy. These are allegations, not findings, and we do not state how the case ended.

The allegations describe a familiar problem in tenant screening. An eviction case can be filed and later dismissed, withdrawn or paid, but a report built from a summary may show only the filing or the original judgment.

Errors that show up on tenant screening reports

• Incomplete eviction records. A filing shown as an eviction even though the case was dismissed, withdrawn, settled or decided for you, or a judgment shown as unpaid after you satisfied it.
• Wrong-person records. Eviction or criminal cases of someone with a similar name or birth date.
• Duplicates. One court case listed more than once.
• Bad credit data. Accounts or collections that are not yours, or that show the wrong balance or status.
• Obsolete records. Arrests and other non-conviction records older than seven years.

How to dispute On-Site (RealPage)

1. Confirm who screened you. If you were denied or charged more, the landlord’s adverse action notice should name the screening company. On-Site’s sample notice names RP On-Site, LLC.
2. Get your rental report. On-Site’s renter relations page says it will provide, at no charge, the rental report sent to a housing provider you applied to in the past 60 days. You can request it online, by phone at (877) 222-0384, or by mail.
3. Ask for your full consumer file too. On-Site separately lets you request a copy of the information it currently holds about you by phone or by mailing a written request with a copy of government-issued photo ID to On-Site c/o RealPage, 2201 Lakeside Boulevard, Richardson, TX 75082.
4. File your dispute. On-Site accepts disputes through its online portal after you request your report, by phone, by email at [email protected], or by mailing its consumer dispute form with supporting documents.
5. Attach proof. Dismissal or withdrawal orders, satisfaction of judgment, a payment receipt or ledger, ID, and anything showing a record belongs to someone else.
6. Dispute credit data with the bureau too. On-Site says it forwards disputes about credit bureau data to the bureau that supplied it. Disputing directly with Equifax, Experian or TransUnion as well creates a second record.
7. Track the 30 days. On-Site’s page promises a prompt response but does not give a deadline. Under the FCRA, a consumer reporting agency generally must complete its reinvestigation within 30 days of receiving your dispute (15 U.S.C. § 1681i(a)(1)).
8. Keep copies of everything. The denial, the notice, the report, your dispute, and every response.

How to contact On-Site (RealPage)

On-Site’s renter relations page lists:

• Online: a secure portal, reached from the renter relations page, to request your rental report and upload a dispute. A statement of disagreement can also be filed online.
• Phone: (877) 222-0384.
• Email: [email protected].
• Mail (report requests and disputes): Renter Relations, On-Site c/o RealPage, 2201 Lakeside Boulevard, Richardson, TX 75082. Include a copy of government-issued photo ID with a mailed request for your report or file.

If your adverse action notice names RealPage’s LeasingDesk Screening instead of On-Site, the CFPB’s list of consumer reporting companies gives a different contact for it: (866) 934-1124, LeasingDesk Screening, Attn: Leasing Desk Screening Consumer Relations, 2201 Lakeside Blvd., Richardson, TX 75082.

Your rights under the FCRA

• Accuracy (§ 1681e(b)). On-Site must follow reasonable procedures to assure maximum possible accuracy of what it reports. Reporting an eviction filing without its outcome can fall short of that standard.
• Reinvestigation (§ 1681i). Disputed information must be reasonably reinvestigated, free of charge, and corrected or deleted if it is inaccurate, incomplete or unverifiable. If a dispute is not resolved, you may add a statement of disagreement to your file.
• Adverse action notice (§ 1681m). A landlord that denies you or imposes worse terms based on a report must name the screening company and tell you about your right to a free copy and to dispute.
• Free report (§ 1681j). You are entitled to a free copy within 60 days after an adverse action notice.
• File disclosure (§ 1681g). You can see all the information in your file and where it came from.
• Reporting time limits (§ 1681c). Arrest records and most other adverse non-conviction information generally cannot be reported after seven years.

Can you sue On-Site (RealPage)?

Possibly. As a consumer reporting agency, On-Site has its own duties under the FCRA, and you may have a claim when it reports information about you that is wrong, outdated or belongs to someone else.

• Accuracy (§ 1681e(b)). On-Site must follow reasonable procedures to assure maximum possible accuracy. This claim does not depend on a prior dispute: a report that is inaccurate because of poor matching or stale data can be enough.
• Reinvestigation (§ 1681i). After you dispute, On-Site must reasonably reinvestigate, generally within 30 days, and correct or delete what it cannot verify.
• Obsolete records (§ 1681c). Most civil judgments, collections and arrest records older than seven years cannot be reported. Criminal convictions are not subject to that limit.
• What you can recover. Actual damages, fees and costs for negligent violations (§ 1681o), and statutory and punitive damages for willful ones (§ 1681n), as explained below.
• Deadline. An FCRA claim generally must be filed within two years after you discover the violation and no later than five years after the violation occurred (15 U.S.C. § 1681p).

The McIntyre complaint described above contains allegations only and does not decide anything about your report.

What you may recover

For a negligent FCRA violation, you may recover actual damages, such as lost housing, application fees, higher deposits or rent, moving and storage costs, and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). For a willful violation, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages, and fees and costs (§ 1681n).

FCRA Attorneys takes these cases on contingency. No fee unless we win.

Get a free case review

An FCRA lawsuit generally must be filed within two years after you discover the violation and no more than five years after it occurred (15 U.S.C. § 1681p). If an On-Site rental report cost you an apartment, save the denial, the notice, the report and your dispute, and request a free case review. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, and files FCRA cases in federal court nationwide, directly or with local counsel.

Questions about suing On-Site (RealPage)

Who owns On-Site?

RealPage. RealPage announced in August 2017 that it would acquire On-Site Manager, Inc., and its annual report for 2017 confirms the acquisition. On-Site's renter relations page names the screening entity as RP On-Site, LLC and directs mail to On-Site c/o RealPage in Richardson, Texas. According to the CFPB, RealPage has been acquired by Thoma Bravo.

Can I sue On-Site?

Yes, if the facts support it. On-Site prepares rental reports for housing providers, which makes it a consumer reporting agency subject to the FCRA. You may have a claim if it reported inaccurate information without reasonable procedures to assure accuracy, or failed to reasonably reinvestigate your dispute.

Is On-Site the same as RealPage's LeasingDesk Screening?

They are both RealPage businesses, but they have separate consumer contacts. The CFPB lists RealPage's screening as LeasingDesk Screening, while On-Site has its own renter relations team. Check your adverse action notice to see which name appears, and dispute with that company.

What does it cost to bring a case?

There is no fee unless we win. FCRA Attorneys handles these cases on contingency, and the FCRA lets a successful consumer recover reasonable attorney's fees and costs from the company.

Related reading

• Your RealPage Tenant Screening Report: How to Request It, Read It and Dispute It
• How to Dispute a Tenant Screening Report: Evictions, Sealed Records and Wrong-Person Errors
• Denied an Apartment Because of a Background Check: What to Do in the First Week
• Criminal Record Apartment Rights: What Landlords Can and Cannot Do

Sources

• RealPage news: RealPage to acquire leasing platform On-Site (Aug. 2017; includes applicant screening)
• RealPage, Inc. Form 10-K for 2017 (SEC): "In 2017, we acquired On-Site"
• On-Site Renter Relations (official): RP On-Site, LLC; report requests, disputes and contact information
• CFPB consumer reporting companies list: Real Page, Inc. (LeasingDesk), acquired by Thoma Bravo
• ClassAction.org: McIntyre v. RealPage, Inc., d/b/a On-Site, No. 2:18-cv-3934 (E.D. Pa., filed Sept. 12, 2018) (allegations)
• McIntyre v. RealPage, Inc., d/b/a On-Site, Class Action Complaint, No. 2:18-cv-03934 (E.D. Pa. Sept. 12, 2018)

Updated November 2026. This page is general information, not legal advice.