SafeRent report or score cost you a rental?

Who SafeRent Solutions is and who relies on its reports

SafeRent Solutions, LLC provides resident screening reports and an applicant risk score to property managers and landlords. The company was formerly known as CoreLogic Rental Property Solutions, and the CFPB’s list of consumer reporting companies says it has been acquired by Park Hill Holdings.

When you apply for an apartment at a property that uses SafeRent, the landlord may see your screening report, your score, or both. A single wrong eviction, criminal record or collection account in the underlying data can push the score down and the application out.

The SafeRent score lawsuit

In May 2022, rental applicants and a community organization sued SafeRent in federal court in Massachusetts (Louis v. SafeRent Solutions). They alleged that SafeRent’s screening score, which relied in part on credit history, gave lower scores to Black and Hispanic applicants who used housing vouchers, in violation of the Fair Housing Act and state law. The court granted final approval of a $2.275 million class settlement on November 20, 2024. According to the plaintiffs’ counsel, the settlement includes injunctive relief intended to protect housing voucher holders in Massachusetts from future discriminatory assessment based on a SafeRent score.

That case was brought under fair housing law, not the FCRA. But it underscores a point that matters for every applicant: a screening score is only as good as the records and credit data fed into it. When those inputs are wrong, the FCRA is the tool for fixing them.

Errors that show up on tenant screening reports

• Incomplete eviction records. A filing reported as an eviction even though the case was dismissed, settled or decided for the tenant.
• Wrong-person records. Eviction or criminal cases of someone with a similar name or birth date.
• Duplicates. One court case listed more than once.
• Bad credit data. Collections or accounts that are not yours pulling down your score.
• Obsolete records. Arrests and other non-conviction records older than seven years.

How to dispute a SafeRent report

1. Find out who screened you. The CFPB advises renters to ask the property manager which screening company it uses. If you were denied, the landlord’s adverse action notice should name the company.
2. Get your file. SafeRent’s official consumer support page explains how to request your consumer file using its Consumer Disclosure Request Form, and says copies are sent within three business days of receiving a request. The CFPB notes that SafeRent provides one free copy of your file every 12 months on request.
3. File a dispute. SafeRent’s consumer support page provides a Dispute Request Form, which you send with supporting documentation, and also lists other contact options.
4. Dispute credit data with the bureau too. If a credit account or collection is wrong, dispute it with the credit bureau that reported it, as well as with SafeRent.
5. Attach proof. Dismissal or sealing orders, judgments in your favor, a payment ledger or receipt, ID, and proof that a record belongs to someone else.
6. Keep copies of everything. The denial, the notice, your file, the forms you sent and every response.
7. Hold SafeRent to the timeline. SafeRent says a reinvestigation will be completed within 30 days from the date it receives your request, which matches the general deadline in 15 U.S.C. § 1681i(a)(1).

Your rights under the FCRA

• Accuracy (§ 1681e(b)). SafeRent must follow reasonable procedures to assure maximum possible accuracy of the information it reports, including the data behind its score.
• Reinvestigation (§ 1681i). Disputed information must be reasonably reinvestigated, free of charge, and corrected or deleted if it is inaccurate, incomplete or unverifiable.
• Adverse action notice (§ 1681m). A landlord that denies you or imposes worse terms based on a report must name the screening company and tell you about your right to a free copy and to dispute.
• Free report (§ 1681j). You are entitled to a free copy within 60 days after an adverse action notice, and to free annual disclosures from specialty reporting companies in the circumstances the statute provides.
• File disclosure (§ 1681g). You can see all the information in your file and where it came from.
• Reporting time limits (§ 1681c). Arrest records and most other adverse non-conviction information generally cannot be reported after seven years.

What you may recover

For a negligent FCRA violation, you may recover actual damages, such as lost housing, application fees, higher deposits or rent, moving costs, and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). For a willful violation, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages, and fees and costs (§ 1681n).

FCRA Attorneys takes these cases on contingency. No fee unless we win.

Get a free case review

An FCRA lawsuit generally must be filed within two years after you discover the violation and no more than five years after it occurred (15 U.S.C. § 1681p). If a SafeRent Solutions report or score cost you a rental, save the denial, the notice, your file and your dispute, and request a free case review. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, and files FCRA cases in federal court nationwide, directly or with local counsel.

Questions about suing SafeRent Solutions

Can I sue SafeRent Solutions?

Yes, if the facts support a claim. SafeRent provides resident screening reports and an applicant risk score to landlords, which makes it a consumer reporting agency under the FCRA. You may have a claim if it reported inaccurate information without reasonable procedures, or failed to reasonably reinvestigate your dispute.

Is SafeRent the same company as CoreLogic?

SafeRent Solutions was formerly known as CoreLogic Rental Property Solutions. According to the CFPB, SafeRent Solutions has been acquired by Park Hill Holdings. If your report was issued under an older name, a lawyer can help identify the right company to hold responsible.

Can I dispute my SafeRent score?

You can dispute the information the score is built on. If an eviction, criminal record or credit account in your file is wrong, dispute that item with SafeRent and, for credit data, with the credit bureau that supplied it. SafeRent says it completes reinvestigations within 30 days of receiving your request.

What does it cost to bring a case?

There is no fee unless we win. FCRA Attorneys handles these cases on contingency, and the FCRA lets a successful consumer recover reasonable attorney's fees and costs from the company.

Related reading

• How to Dispute a Tenant Screening Report: Evictions, Sealed Records and Wrong-Person Errors
• Denied an Apartment Because of a Background Check: What to Do in the First Week
• Criminal Record Apartment Rights: What Landlords Can and Cannot Do

Sources

• CFPB consumer reporting companies list: SafeRent Solutions, LLC (acquired by Park Hill Holdings)
• SafeRent Solutions official consumer support page (report requests, disputes, 30-day reinvestigation)
• Cohen Milstein case page: Louis et al. v. SafeRent Solutions et al., No. 1:22-cv-10800 (D. Mass.) (SafeRent formerly known as CoreLogic Rental Property Solutions; $2.275 million settlement, final approval November 20, 2024)

Updated November 2026. This page is general information, not legal advice.