Who RentGrow is and how it affects your housing
RentGrow, Inc. provides resident screening services to property owners and managers. According to the CFPB’s list of consumer reporting companies, it is a wholly owned subsidiary of Yardi Systems, Inc., the property management software company.
When you apply at a property that screens through RentGrow, the landlord receives a report that can include credit information, criminal records and civil court records such as evictions. Leasing decisions are often made fast and on the report alone. One duplicated eviction or someone else’s criminal case can be the difference between a lease and a denial letter.
The federal case over RentGrow’s screening and disputes
In July 2026, the Federal Trade Commission announced that RentGrow agreed to pay a $2.25 million civil penalty to settle allegations that it violated the Fair Credit Reporting Act and the FTC Act. The Department of Justice filed the complaint and a proposed stipulated order in federal court in Washington, D.C. According to the FTC, stipulated orders take legal effect only once a judge approves and signs them.
The FTC’s complaint alleged that:
- RentGrow did not prevent duplicate case records and multiple entries for the same criminal or eviction action, which made applicants appear to have more convictions or evictions than they did.
- It did not disclose to consumers all the sources of information it used, including a data source for historical addresses and middle names used to match records.
- It labeled some consumer disputes “invalid” and took no further action, including disputes about duplicate records.
- It told consumers whose disputes succeeded that property managers had been notified, while telling property managers there was no change.
These are the government’s allegations. The FTC’s release does not say RentGrow admitted them.
Errors that show up on RentGrow reports
- Duplicates. One court case appearing as two or three separate records.
- Mixed files. Records of a different person matched to you by name or partial identifiers.
- Incomplete outcomes. An eviction filing listed without the dismissal, settlement or judgment for the tenant.
- Outdated records. Non-conviction records older than the FCRA allows.
- Bad credit data. Accounts or collections that are not yours.
How to dispute a RentGrow report
- Confirm who screened you. If a landlord denied you based on a report, its adverse action notice should name the screening company.
- Get your report. RentGrow’s consumer page explains how to request your screening report at no cost after a denial or other adverse action, using its Tenant Screening Report Request.
- File a written dispute. The same page provides an Applicant Dispute Form. For each item, identify the record, the account or court case number, and exactly why it is wrong.
- Attach proof. Dismissal or sealing orders, judgments in your favor, a payment ledger, your ID, or anything showing a record belongs to someone else.
- Dispute bad credit data at the source too. If a credit account is wrong, also dispute it with the credit bureau reporting it, such as Equifax, Experian or TransUnion.
- Keep copies of everything. The denial, the notice, your report, what you sent and when, and every response.
- Watch the clock. RentGrow’s page notes that the FCRA generally requires investigations to be completed within 30 days. If the result does not fix the error, or the landlord never gets a corrected report, talk to a lawyer.
Your rights under the FCRA
- Accuracy (15 U.S.C. § 1681e(b)). RentGrow must follow reasonable procedures to assure maximum possible accuracy of the information it reports.
- Reinvestigation (§ 1681i). A disputed item must be reasonably reinvestigated, free of charge, generally within 30 days, and corrected or deleted if it is inaccurate, incomplete or cannot be verified. A screening company may not simply ignore a dispute without following the statute’s procedures.
- File disclosure (§ 1681g). You are entitled to see the information in your file and, in most cases, its sources.
- Time limits (§ 1681c). Arrest records and most other adverse non-conviction information generally cannot be reported after seven years.
- Adverse action notice (§ 1681m). A landlord that denies you or imposes worse terms because of a report must tell you, name the screening company, and explain your right to a free copy and to dispute.
What you may recover
If RentGrow negligently violated the FCRA, you may recover your actual damages, such as lost housing, application fees, higher deposits or rent, moving and temporary housing costs, and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). If the violation was willful, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages, and fees and costs (§ 1681n).
Get a free case review
FCRA claims have deadlines. A lawsuit generally must be filed within two years after you discover the violation and no later than five years after it occurred (15 U.S.C. § 1681p). If a RentGrow report cost you an apartment, save the denial, the notice, your report and your dispute, and request a free case review. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, files FCRA cases in federal court nationwide, directly or with local counsel, and charges no fee unless we win.
Questions about suing RentGrow
Can I sue RentGrow over a tenant screening report?
You may be able to. RentGrow sells resident screening reports to property owners and managers, which makes it a consumer reporting agency under the FCRA. If it reported inaccurate information without reasonable procedures to ensure accuracy, or failed to reasonably reinvestigate your dispute, you may have a claim.
Is RentGrow part of Yardi?
Yes. The CFPB's list of consumer reporting companies describes RentGrow, Inc. as a wholly owned subsidiary of Yardi Systems, Inc. If your landlord uses Yardi property management software, your screening report may have come from RentGrow.
How do I get my RentGrow report?
RentGrow's consumer page says applicants who were denied or faced other adverse action can request their screening report at no cost using its Tenant Screening Report Request. The CFPB also notes that RentGrow provides a free report on request if it has a file on you.
What does it cost to bring a case?
Nothing up front. FCRA Attorneys handles these cases on contingency, so there is no fee unless we win, and the FCRA lets a successful consumer recover reasonable attorney's fees and costs from the company.
Related reading
- How to Dispute a Tenant Screening Report: Evictions, Sealed Records and Wrong-Person Errors
- Denied an Apartment Because of a Background Check: What to Do in the First Week
- Criminal Record Apartment Rights: What Landlords Can and Cannot Do
Sources
- CFPB consumer reporting companies list: RentGrow, Inc. (wholly owned subsidiary of Yardi Systems, Inc.)
- RentGrow official consumer page (report requests, Applicant Dispute Form)
- FTC press release, July 9, 2026: RentGrow to pay $2.25 million to settle FTC allegations it violated the FCRA and FTC Act
- U.S. Department of Justice: RentGrow Inc. agrees to $2.25M civil penalty and injunction (D.D.C.)
Updated November 2026. This page is general information, not legal advice.