AmRent report cost you an apartment?

Who AmRent is and who relies on its reports

AmRent is a resident screening company. It says it provides consumer reports to landlords and property managers that have a permissible purpose under the Fair Credit Reporting Act, and its own site describes AmRent as a consumer reporting agency. The CFPB lists AmRent as a tenant screening company that also provides employment and income verification to property management companies and landlords.

According to AmRent, its reports draw on credit reports, housing court records and criminal record data, along with identity and employment verification. AmRent also says it does not maintain a database from which new reports are generated. In practice, that means each report is assembled from outside sources, such as credit bureau files and court record searches, when a landlord orders it. If one of those sources is wrong, or if records are matched to the wrong person, the mistake lands on your report.

AmRent says it does not approve or deny applications. The property manager makes that call, often based on the report alone. One wrong eviction or a collection account that isn’t yours can be enough to lose the apartment.

Errors that show up on AmRent reports

• Wrong-person records. Eviction or criminal cases of someone with a similar name or birth date.
• Missing outcomes. An eviction filing reported without the dismissal, settlement or judgment for the tenant.
• Bad credit data. Collections or accounts that are not yours, wrong balances, or late payments you didn’t make, pulled in from a credit bureau file.
• Obsolete records. Non-conviction records and civil judgments older than seven years.
• Duplicates. One court case listed more than once.
• Verification errors. Employment or income results that are wrong or don’t match what you provided.

How to dispute AmRent

1. Confirm AmRent screened you. The landlord’s adverse action notice should name the screening company. If it doesn’t, ask the property manager which company it used.
2. Request your report. Use the “Request My Report” form on AmRent’s Consumer Assistance page, call (888) 898-6196, or write to AmRent Consumer Assistance, P.O. Box 530091, Atlanta, GA 30353. AmRent says it will mail you a free copy of your AmRent report.
3. File a written dispute. Use the “Consumer Dispute” form on the same page and send it to AmRent Consumer Assistance at the address above. Identify each item that is wrong and explain why. AmRent says it will investigate information in an AmRent report that is believed to be inaccurate or incomplete and send you the results.
4. Attach proof. Dismissal or sealing orders, judgments for you, a payment ledger or receipt, ID, and proof that a record belongs to someone else.
5. Dispute credit data at the source too. If a credit account or collection is wrong, dispute it with the credit bureau that reported it, and with the lender or collector that furnished it.
6. Keep copies and dates. Save the denial, the notice, your report, what you sent, when you sent it, and every response. Use a mailing method with tracking.
7. Hold AmRent to the deadline. AmRent’s page does not state a timeline, but the FCRA generally requires a reinvestigation to be completed within 30 days (15 U.S.C. § 1681i(a)(1)).

How to contact AmRent

• Consumer Assistance page (report request and dispute forms): amrent.com/consumer_assistance
• Consumer phone: (888) 898-6196
• Mail for report requests and disputes: AmRent Consumer Assistance, P.O. Box 530091, Atlanta, GA 30353
• Email: [email protected], listed in AmRent’s Privacy Notice for the Consumer Assistance Department (the notice discourages sending inquiries by email to protect your personal information, so use the forms and mail for anything sensitive)

Your rights under the FCRA

• Accuracy (15 U.S.C. § 1681e(b)). AmRent must follow reasonable procedures to assure maximum possible accuracy of the information in its reports, including how it matches records to applicants.
• Reinvestigation (§ 1681i). Disputed items must be reasonably reinvestigated free of charge and corrected or deleted if they are inaccurate, incomplete or cannot be verified.
• File disclosure (§ 1681g). You can see the information in your file and where it came from.
• Free report (§ 1681j). The CFPB says AmRent will provide one free report every 12 months if you request it, and you are also entitled to a free copy after an adverse action.
• Time limits (§ 1681c). Civil suits and judgments, including eviction cases, and most adverse information other than criminal convictions generally cannot be reported after seven years.
• Adverse action notice (§ 1681m). A landlord that denies you based on a report must name the screening company and tell you about your right to a free copy and to dispute.

Can you sue AmRent?

Yes, when the facts support a claim. You may have an FCRA case against AmRent if it:

• put someone else’s records, an incomplete eviction record, or wrong credit data on your report without reasonable procedures to assure accuracy (§ 1681e(b));
• reported records past the FCRA’s time limits (§ 1681c); or
• failed to conduct a reasonable reinvestigation after your dispute (§ 1681i).

For a negligent violation, you may recover actual damages, such as lost housing, application fees, higher rent or deposits, moving and temporary housing costs, and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). For a willful violation, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages, and fees and costs (§ 1681n).

An FCRA lawsuit generally must be filed within two years after you discover the violation and no later than five years after it occurred (§ 1681p). Every case depends on its own facts and documents.

Get a free case review

If an AmRent report cost you a rental, save the denial, the adverse action notice, your report and your dispute, and request a free case review. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, files FCRA cases in federal court nationwide, directly or with local counsel, and charges no fee unless we win.

Questions about suing AmRent

Can I sue AmRent?

You may be able to. AmRent describes itself as a consumer reporting agency that provides credit, criminal record and eviction information to landlords and property managers. If it reported inaccurate information without reasonable procedures to assure accuracy, or failed to reasonably reinvestigate your dispute, you may have a claim under the FCRA.

Did AmRent deny my rental application?

AmRent says it does not approve or deny rental applications and that you should contact the company where you applied for the reason behind a decision. The landlord makes the decision, but AmRent is still responsible for the accuracy of the report it sells.

How do I get my AmRent report?

AmRent's Consumer Assistance page has a Request My Report form and says AmRent will mail you a free copy of your AmRent report. You can also call (888) 898-6196 or write to AmRent Consumer Assistance, P.O. Box 530091, Atlanta, GA 30353.

What does it cost to bring a case?

Nothing up front. FCRA Attorneys handles these cases on contingency, so there is no fee unless we win, and the FCRA lets a successful consumer recover reasonable attorney's fees and costs from the company.

Related reading

• How to Dispute a Tenant Screening Report: Evictions, Sealed Records and Wrong-Person Errors
• Denied an Apartment Because of a Background Check: What to Do in the First Week
• Criminal Record Apartment Rights: What Landlords Can and Cannot Do

Sources

• CFPB consumer reporting companies list: AmRent (tenant screening, including employment and income verification; free report every 12 months)
• AmRent official Consumer Assistance page (report request and dispute forms, phone, mailing address)
• AmRent official About page (credit reports, housing court and criminal record data, identity and employment verification)
• AmRent official Privacy Notice (Consumer Assistance Department contact details)

Updated November 2026. This page is general information, not legal advice.