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RentSpree · Tenant screening

RentSpree screening report cost you a rental?

RentSpree is a rental application platform, but the screening report your landlord sees is prepared by TransUnion Rental Screening Solutions. If that report gets your credit, eviction or criminal history wrong, the Fair Credit Reporting Act gives you the right to dispute it and, if it isn't fixed, to sue.

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Who RentSpree is and who prepares your report

RentSpree, Inc. runs a digital platform that connects landlords, real estate agents, property managers and renters, and lets applicants submit rental applications and screening reports online. Its terms list a business address in Seattle, Washington.

RentSpree does not prepare the screening report itself. Its help center says plainly that TransUnion prepares your screening reports, and its terms say landlords order the reports from TransUnion Rental Screening Solutions, Inc. (TURSS), the third-party consumer reporting agency. RentSpree’s California ICRAA statement likewise names TURSS as the agency that prepares and assembles the reports. RentSpree’s privacy policy adds that it shares applicant information with TransUnion for credit and background checks and with Finicity for income verification.

That matters for you: TURSS is the consumer reporting agency responsible for the accuracy of the report and for reinvestigating your dispute. We have a separate guide to TransUnion Rental Screening Solutions, and a TURSS rental screening report is separate from your TransUnion credit file, so fixing one does not automatically fix the other.

The $15 million FTC and CFPB settlement with TransUnion

In October 2023, the FTC and the CFPB announced that TURSS and its parent, Trans Union LLC, agreed to pay $15 million to settle charges about tenant screening practices: $11 million for consumers and a $4 million civil penalty. The agencies alleged that TURSS reported different steps in the same eviction case as separate evictions, reported filed evictions without their later dismissals, reported judgments in cases that were dismissed, included sealed eviction records in reports, and often did not identify the vendors that supplied its criminal and eviction records. The settlement was filed in federal court in Colorado.

The case was not about RentSpree. But because RentSpree reports come from TURSS, those are the errors worth checking for when you review your report.

Errors that show up on tenant screening reports

  • Duplicate evictions. One case shown as several.
  • Incomplete eviction records. A filing reported without the dismissal, settlement or judgment for the tenant.
  • Sealed records. Eviction cases a court sealed or restricted that still appear.
  • Wrong-person records. Criminal or eviction records of someone with a similar name.
  • Bad credit data. Collections or accounts that are not yours.
  • Obsolete records. Arrests and other non-conviction records older than seven years.

How to dispute RentSpree

  1. Get the adverse action notice. If a landlord denied you or charged you more, ask for the notice in writing. It must name the company that supplied the report.
  2. Review the report. Request a copy from TURSS using the contacts below so you can see exactly what the landlord saw.
  3. Dispute with TransUnion’s Consumer Dispute Team, not RentSpree. RentSpree’s help center directs disputes about credit, background or eviction information to TURSS at 833-458-6338, [email protected], or TransUnion Rental Screening Solutions, Attn: Consumer Dispute Team, PO Box 800, Woodlyn, PA 19094.
  4. Have your application details ready. RentSpree says TransUnion will ask you to verify your identity and that you should have the email address you used on the application and the name of the property.
  5. Be specific and attach proof. List each wrong item and why it is wrong. Include dismissal or sealing orders, a judgment for you, a former landlord’s letter, or proof that a record belongs to someone else. Ask TURSS to identify the source of each record.
  6. Dispute credit accounts with the creditor too. If the error is a credit account, you can also dispute it with the lender or collector that reported it.
  7. Track the deadline. A consumer reporting agency generally has 30 days to complete its reinvestigation (15 U.S.C. § 1681i(a)(1)). Keep copies of everything you send and receive.

How to contact RentSpree

  • Report disputes and questions (TURSS Consumer Dispute Team): 833-458-6338, per RentSpree’s help center; TransUnion’s CFPB listing also gives 800-230-9376 (Option 4)
  • Hours: RentSpree’s help center lists weekday and weekend phone hours (Eastern time), but its pages give slightly different times, so check before you call
  • Dispute email: [email protected]
  • Dispute mail: TransUnion Rental Screening Solutions, Attn: Consumer Dispute Team, PO Box 800, Woodlyn, PA 19094
  • RentSpree account, payment or application status questions: [email protected]

Your rights under the FCRA

  • Accuracy (§ 1681e(b)). The consumer reporting agency must follow reasonable procedures to assure maximum possible accuracy, including complete eviction case outcomes.
  • Reinvestigation (§ 1681i). Disputed items must be reasonably reinvestigated free of charge and corrected or deleted if they are inaccurate, incomplete or cannot be verified.
  • File disclosure (§ 1681g). You can get the information in your file and its sources.
  • Adverse action notice (§ 1681m). A landlord that takes adverse action based on a report must tell you which company supplied it and that you can get a free copy and dispute it.
  • Free report after denial (§ 1681j(b)). You may get a free copy if you ask within 60 days after an adverse action notice.
  • Reporting time limits (§ 1681c). Arrest records and most other adverse non-conviction information generally cannot be reported after seven years.

Can you sue RentSpree?

You can sue the company responsible for the error. For a RentSpree screening, that is usually TransUnion Rental Screening Solutions, because RentSpree says TURSS prepares the report. You may have an FCRA claim if TURSS reported inaccurate information without reasonable procedures to assure accuracy, or did not reasonably reinvestigate after you disputed. Whether RentSpree itself has any responsibility depends on the facts, such as how the report was delivered or used.

If the violation was negligent, you may recover actual damages, such as lost housing, application fees, higher deposits or rent, moving costs, and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). If it was willful, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages, and fees and costs (§ 1681n). The 2023 FTC and CFPB settlement described above is the regulator action we found involving the agency behind RentSpree reports.

An FCRA lawsuit generally must be filed within two years after you discover the violation and no more than five years after it occurred (15 U.S.C. § 1681p).

Get a free case review

If a screening report you submitted through RentSpree cost you a rental, keep the denial, the notice, the report and your dispute, and request a free case review. FCRA Attorneys takes these cases on contingency, with no fee unless we win. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, and files FCRA cases in federal court nationwide, directly or with local counsel.

Questions about suing RentSpree

Can I sue RentSpree?

It depends on who made the error. RentSpree says TransUnion prepares its screening reports, so claims about inaccurate report contents or a mishandled dispute usually run against TransUnion Rental Screening Solutions, the consumer reporting agency. A lawyer can review whether RentSpree itself also played a role.

Who prepares RentSpree screening reports?

RentSpree's help center says TransUnion prepares your screening reports, and its terms name TransUnion Rental Screening Solutions, Inc. (TURSS) as the consumer reporting agency that provides them. RentSpree's privacy policy says it shares your information with TransUnion for credit and background checks and with Finicity for income verification.

Will disputing with RentSpree fix my report?

No. RentSpree's terms say questions about the content of a screening report, including information you believe is incorrect, must go directly to TransUnion Rental Screening Solutions. Contact RentSpree only for account, payment or application status questions.

What does it cost to bring a case?

There is no fee unless we win. FCRA Attorneys handles these cases on contingency, and the FCRA lets a successful consumer recover reasonable attorney's fees and costs from the company.

Related reading

Sources

Updated November 2026. This page is general information, not legal advice.

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