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RentRedi · Tenant screening

RentRedi screening report cost you a rental?

RentRedi is a rental management app for independent landlords. The credit, criminal and eviction reports it delivers come from TransUnion. If a report RentRedi passed to your landlord was wrong and was not fixed, the Fair Credit Reporting Act gives you the right to dispute and, in the right case, to sue.

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Who RentRedi is and who prepares its reports

RentRedi is an all-in-one rental management platform for independent landlords. Landlords use it to collect rent, screen tenants, handle maintenance and sign leases. RentRedi says co-founder and CEO Ryan Barone started the company in 2016 after struggling to rent an apartment himself.

When a landlord screens you through RentRedi, RentRedi does not prepare the report. TransUnion does. RentRedi’s tenant screening page says it “partners with TransUnion to deliver trusted background reports, including credit, criminal, and eviction history.” Its help center tells applicants who fail identity verification to call TransUnion directly, and tells tenants how to download their TransUnion screening report from the RentRedi app.

That means the consumer reporting agency behind a RentRedi screening is TransUnion’s tenant screening company, TransUnion Rental Screening Solutions, Inc. See our guide on TransUnion Rental Screening Solutions. For errors on your regular credit report, see our TransUnion credit bureau guide.

Why TransUnion’s rental screening record matters

In October 2023, the FTC and the CFPB announced a $15 million settlement with Trans Union LLC and TransUnion Rental Screening Solutions over tenant screening reports. The agencies alleged the company reported one eviction case as several separate evictions, left out dismissals, reported some dismissed cases as judgments, labeled a landlord’s claimed amount as a “judgment amount,” included sealed eviction records in its reports, and often did not tell renters which vendor supplied a criminal or eviction record. Those allegations were resolved by settlement, but they show what to check on a RentRedi report.

Errors that show up on tenant screening reports

  • Incomplete eviction records. A filing reported as an eviction even though the case was dismissed, settled or decided for you.
  • Duplicates. One eviction case listed several times.
  • Wrong-person records. Criminal or eviction cases of someone with a similar name or birth date.
  • Sealed records. Eviction cases a court sealed or state law restricts.
  • Bad credit data. Collections or accounts that are not yours.
  • Obsolete records. Arrests and other non-conviction records older than seven years.

How to dispute RentRedi

  1. Download your report now. RentRedi says tenants can sign in at tenant.rentredi.com, open Tenant Screening, click View Reports and download. It also says TransUnion makes reports available for up to 30 days, so save a copy right away.
  2. Get the adverse action notice. A landlord that turns you down based on the report must name the screening company. For RentRedi screening, expect TransUnion.
  3. Dispute with TransUnion Rental Screening Solutions. The CFPB lists its phone as 800-230-9376 (Option 4), its website as MySmartMove.com, and its dispute address as Attention: Consumer Dispute Team, P.O. Box 800, Woodlyn, PA 19094. List each wrong item and why it is wrong.
  4. Dispute credit account errors with the credit bureau too. A wrong account on the credit portion should also be disputed on your regular TransUnion credit report. The creditor that reported it must investigate when the bureau forwards your dispute (§ 1681s-2(b)).
  5. Attach proof. Dismissal or sealing orders, judgments in your favor, a payment ledger or former landlord’s letter, ID, and anything showing a record belongs to someone else.
  6. Tell the landlord. The landlord makes the decision. Let it know you have disputed and ask it to hold the unit.
  7. Track the deadline. A consumer reporting agency generally must finish its reinvestigation within 30 days of receiving your dispute (15 U.S.C. § 1681i(a)(1)). Keep copies of everything.

How to contact RentRedi

  • RentRedi support: phone (917) 793-6068, or the 24/7 chat in the RentRedi app and on its website.
  • Your screening report: tenant.rentredi.com, under Tenant Screening, then View Reports.
  • TransUnion identity verification (failed screening): 1-833-458-6338, per RentRedi’s help center.
  • Report disputes (TransUnion Rental Screening Solutions): 800-230-9376 (Option 4); Attention: Consumer Dispute Team, P.O. Box 800, Woodlyn, PA 19094; MySmartMove.com.

Your rights under the FCRA

  • Accuracy (§ 1681e(b)). The company preparing the report must follow reasonable procedures to assure maximum possible accuracy.
  • Reinvestigation (§ 1681i). Disputed information must be reasonably reinvestigated and corrected or deleted if it is inaccurate, incomplete or unverifiable.
  • Adverse action notice (§ 1681m). A landlord that takes adverse action based on a report must tell you which company supplied it and that you can get a free copy and dispute.
  • Free report after denial (§ 1681j(b)). You may get a free copy if you ask within 60 days after an adverse action notice.
  • File disclosure (§ 1681g). You can see the information in your file and its sources.
  • Reporting time limits (§ 1681c). Arrest records and most other adverse non-conviction information generally cannot be reported after seven years.

Can you sue RentRedi?

An FCRA claim over a RentRedi screening usually runs against TransUnion Rental Screening Solutions, the consumer reporting agency that prepared the report, for failing to use reasonable procedures to assure accuracy (§ 1681e(b)) or failing to reasonably reinvestigate your dispute (§ 1681i). Whether RentRedi or the landlord also bears responsibility depends on the facts, which a lawyer can review.

If the FCRA was negligently violated, you may recover actual damages, such as lost housing, extra fees and deposits, higher rent, moving costs, and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). If the violation was willful, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages, and fees and costs (§ 1681n). A lawsuit generally must be filed within two years after you discover the violation and no more than five years after it occurred (§ 1681p).

The key regulator action involving the reports RentRedi delivers is the 2023 FTC and CFPB settlement with TransUnion described above. We found no regulator action against RentRedi itself.

FCRA Attorneys handles these cases on contingency. No fee unless we win.

Get a free case review

If a RentRedi screening cost you a rental, download the report, keep the denial, the adverse action notice, and your disputes and responses, and request a free case review. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, and files FCRA cases in federal court nationwide, directly or with local counsel.

Questions about suing RentRedi

Can I sue RentRedi?

It depends on who made the mistake. RentRedi says it partners with TransUnion to deliver credit, criminal and eviction reports, and TransUnion Rental Screening Solutions, Inc. is a consumer reporting agency under the FCRA. If the report was inaccurate because of poor procedures, or the error was not fixed after you disputed it, you may have a claim against the company that prepared it. A lawyer can review RentRedi's role too.

How do I get a copy of my RentRedi screening report?

RentRedi's help center says tenants can sign in at tenant.rentredi.com, open the Tenant Screening section, click View Reports and download the report. It also says TransUnion makes screening reports available for up to 30 days, so download yours promptly.

My RentRedi screening failed identity verification. Who do I call?

RentRedi's help center tells applicants to call TransUnion at 1-833-458-6338 to verify their identity, using the Application ID RentRedi shows on screen. That is an identity step, not a dispute. To dispute what is on a finished report, contact TransUnion's rental screening dispute team.

What does it cost to bring a case?

No fee unless we win. FCRA Attorneys handles these cases on contingency, and the FCRA lets a successful consumer recover reasonable attorney's fees and costs from the company.

Related reading

Sources

Updated November 2026. This page is general information, not legal advice.

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