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RentPrep · Tenant screening

RentPrep screening report cost you a rental?

RentPrep sells tenant screening reports to landlords, and its full background checks are compiled by its own screeners. If a RentPrep report pinned the wrong eviction, criminal record or debt on you, the Fair Credit Reporting Act gives you the right to a correction and, when that fails, a lawsuit.

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Who RentPrep is and who prepares your report

RentPrep provides tenant screening, including credit, criminal and other background checks, to landlords and property managers. According to its FAQ, landlords order a screening package online through a free Stessa account, and RentPrep then sends the applicant a link to complete their part. RentPrep says it is “a Roofstock company”: Roofstock, a real estate investment platform based in Oakland, California, announced on August 4, 2022 that it had acquired RentPrep. RentPrep’s Renter Relations office is in Lancaster, New York.

Who prepares your report depends on what the landlord ordered:

  • RentPrep’s full background check. RentPrep’s FAQ says this report is hand-compiled by its FCRA-certified screeners. For these reports, RentPrep is the consumer reporting agency, and you dispute directly with RentPrep. Its dispute form also authorizes release of information to RentPrep’s agents, including Pitch Point Solutions LLC.
  • TransUnion SmartMove reports. RentPrep’s credit-only option is powered by SmartMove, and its renter page says that if the landlord requested a TransUnion SmartMove report, you must contact TransUnion directly. For those reports, the agency is TransUnion Rental Screening Solutions. See our guide to TransUnion Rental Screening Solutions.

If you are not sure which report you got, the adverse action notice from the landlord must name the company that supplied it.

Errors that show up on tenant screening reports

A hand-compiled report is only as good as the records pulled and the person matching them. Common problems include:

  • Wrong-person records. Criminal or eviction cases of someone who shares your name.
  • Incomplete eviction records. A filing reported without the dismissal, settlement or judgment for the tenant.
  • Civil records that are wrong. Judgments, liens or bankruptcies that belong to someone else, or that were paid or vacated.
  • Duplicates. One case reported more than once.
  • Bad credit data. Collections or accounts that are not yours.
  • Obsolete records. Arrests and other non-conviction records older than seven years.

How to dispute RentPrep

  1. Identify the report. Check the adverse action notice. If it names TransUnion or SmartMove, dispute with TransUnion (see below). If it names RentPrep, follow these steps.
  2. Get the Consumer Dispute Form. RentPrep’s Renter Relations page links to its Consumer Dispute Form. To get a copy of your report, check the box “I am requesting a copy of my consumer report.”
  3. Fill it out completely. The form asks for your name, any other names, the last four digits of your SSN, date of birth, address, phone and email. Mark the type of record you are disputing: credit information, eviction records, criminal records, or civil records such as bankruptcies, judgments or liens. List the case numbers or account names and describe what is wrong.
  4. Attach your ID and proof. RentPrep asks for a copy of your government-issued ID. Add court orders, letters from creditors, dismissal or sealing orders, or anything showing a record is not yours.
  5. Send it. Email the form and documents to [email protected], or mail them to RentPrep: Renters Relations, 1821 Como Park Blvd., Lancaster, NY 14086. RentPrep says you will get a confirmation within one business day.
  6. Dispute credit accounts with the bureau or creditor too. If a credit account is wrong, consider disputing with the bureau that reported it, such as TransUnion, and with the creditor.
  7. Track the deadline. RentPrep’s form notes that the FCRA allows up to 30 days to complete a dispute investigation (15 U.S.C. § 1681i(a)(1)). Keep copies of everything.

How to contact RentPrep

  • Disputes and report requests (email): [email protected]
  • Mail: RentPrep: Renters Relations, 1821 Como Park Blvd., Lancaster, NY 14086
  • Phone: (888) 877-8501
  • Online: Renter Relations page and Consumer Dispute Form
  • For TransUnion SmartMove reports: 833-458-6338, per RentPrep’s renter page. TransUnion’s CFPB listing gives 800-230-9376 (Option 4) and TransUnion Rental Screening Solutions, Attention: Consumer Dispute Team, P.O. Box 800, Woodlyn, PA 19094.

Your rights under the FCRA

  • Accuracy (§ 1681e(b)). RentPrep must follow reasonable procedures to assure maximum possible accuracy, including how its screeners match records to you.
  • Reinvestigation (§ 1681i). Disputed information must be reasonably reinvestigated, free of charge, and corrected or deleted if it is inaccurate, incomplete or unverifiable.
  • Adverse action notice (§ 1681m). A landlord that denies you or imposes worse terms based on a report must name the screening company and explain your right to a free copy and to dispute.
  • Free report after denial (§ 1681j(b)). You may get a free copy if you ask within 60 days after an adverse action notice.
  • File disclosure (§ 1681g). You can see the information in your file and where it came from.
  • Reporting time limits (§ 1681c). Arrest records and most other adverse non-conviction information generally cannot be reported after seven years.

Can you sue RentPrep?

Yes, when the facts support it. If RentPrep prepared your report and reported inaccurate information without reasonable procedures, or did not reasonably reinvestigate your dispute, you may have an FCRA claim against RentPrep. If your landlord ordered a TransUnion SmartMove report through RentPrep, the claim usually runs against TransUnion Rental Screening Solutions instead.

For a negligent violation, you may recover actual damages, such as lost housing, application fees, higher deposits or rent, moving costs, and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). For a willful violation, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages, and fees and costs (§ 1681n). We did not find a federal regulator order against RentPrep.

The FCRA’s deadline is generally two years after you discover the violation and no more than five years after it occurred (15 U.S.C. § 1681p).

Get a free case review

If a RentPrep report cost you a rental, save the denial, the notice, your report and your dispute, and request a free case review. FCRA Attorneys takes these cases on contingency, with no fee unless we win. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, and files FCRA cases in federal court nationwide, directly or with local counsel.

Questions about suing RentPrep

Can I sue RentPrep?

Yes, if the facts support it. RentPrep's full background checks are hand-compiled by its own screeners, which makes RentPrep the consumer reporting agency for those reports. You may have a claim if it reported inaccurate information without reasonable procedures, or failed to reasonably reinvestigate your dispute. If your landlord ordered a TransUnion SmartMove report instead, the claim may lie against TransUnion.

Who prepares a RentPrep report?

It depends on the product. RentPrep's FAQ says its full background check is hand-compiled by its FCRA-certified screeners. It also offers a credit-only option powered by SmartMove, and RentPrep's renter page says that if the landlord requested a TransUnion SmartMove report, you must contact TransUnion directly.

Who owns RentPrep?

RentPrep describes itself as a Roofstock company. Roofstock, an Oakland, California real estate investment platform, announced that it acquired RentPrep on August 4, 2022.

What does it cost to bring a case?

There is no fee unless we win. FCRA Attorneys handles these cases on contingency, and the FCRA lets a successful consumer recover reasonable attorney's fees and costs from the company.

Related reading

Sources

Updated November 2026. This page is general information, not legal advice.

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