ResidentVerify screening cost you an apartment?

Who Entrata ResidentVerify is and who prepares your report

Entrata is a property management software company. Its leasing platform powers apartment websites and online applications, and ResidentVerify is the applicant screening product inside that application. Entrata describes ResidentVerify as screening that runs within its ProspectPortal online application, applying the property’s screening criteria and checking for fraud.

The company that prepares the report is Resident Verify LLC, which Entrata lists as a subsidiary at 4205 Chapel Ridge Road in Lehi, Utah. On its own legal pages, Resident Verify states, “As a Credit Reporting Agency,” that it complies with the FCRA’s human trafficking provisions. In plain terms: when an Entrata-powered property screens you through ResidentVerify, Resident Verify is the consumer reporting agency responsible for that report and for your dispute. Entrata does not name a single credit bureau on its product page, so if a credit account on the report is wrong, ask ResidentVerify which bureau supplied it.

How ResidentVerify matches criminal records

Resident Verify publishes its criminal records screening procedure, and it explains where many errors start:

• Loose matching. Unless a property asks for something different, Resident Verify returns criminal records based on name and date of birth. Name matches can be exact, derivative or partial, and date of birth matches can be exact or partial. A Social Security number is used only in manual state or county searches.
• Pending cases. Open pending cases, deferred adjudications and withheld adjudications are reported or filtered based on the property’s criteria.
• Unknown severity. When an instant record does not say whether it is a felony or misdemeanor, Resident Verify classifies it as a misdemeanor.
• Time limits. Convictions are reported without a time limit unless state law limits them. Most non-convictions are not reported, and those that are reported are limited to seven years. Arrest-only records are not reported, according to the procedure.

Partial name and partial birth date matching is exactly the kind of process that can attach a stranger’s record, or a relative’s, to your application.

Errors that show up on tenant screening reports

• Wrong-person criminal records. Records of someone who shares part of your name or birth date.
• Family mix-ups. A parent’s or sibling’s case attached to you because of a similar name and shared address.
• Incomplete eviction records. A filing reported without the dismissal, settlement or judgment for the tenant.
• Stale case status. A pending case reported after it was dismissed or resolved.
• Identity theft. Evictions or accounts opened in your name by someone else.
• Obsolete records. Arrests and other non-conviction records older than seven years.

How to dispute Entrata ResidentVerify

1. Confirm ResidentVerify screened you. The adverse action notice from the landlord must name the screening company. If it is unclear, ask the property manager.
2. Request your file. Contact ResidentVerify Support by phone at (866) 698-0661, by email at [email protected], or by mail at Attn: ResidentVerify Support, 4205 Chapel Ridge Rd, Lehi, UT 84043. These are the consumer contact points Resident Verify publishes on its legal pages.
3. Dispute in writing. Identify each wrong item, the case number, and why it is wrong. Ask ResidentVerify to reinvestigate and to tell you where each record came from.
4. Attach proof. Dismissal or sealing orders, a judgment in your favor, your ID, and anything showing a record belongs to someone else, such as a different middle name or birth date.
5. For identity theft, say so and include a report. Send an identity theft or police report with your dispute and ask ResidentVerify to block the fraudulent items.
6. Dispute credit data with the bureau too. If a credit account is wrong, dispute it with the bureau that supplied it, such as Experian, Equifax or TransUnion.
7. Track the deadline. A consumer reporting agency generally must finish its reinvestigation within 30 days of receiving your dispute (15 U.S.C. § 1681i(a)(1)). Keep copies of everything you send and receive.

How to contact Entrata ResidentVerify

• Phone: (866) 698-0661 (ResidentVerify Support, toll-free)
• Email: [email protected]
• Mail: Attn: ResidentVerify Support, 4205 Chapel Ridge Rd, Lehi, UT 84043
• Company: Resident Verify LLC, an Entrata subsidiary, 4205 Chapel Ridge Road, Lehi, UT 84043

Your rights under the FCRA

• Accuracy (§ 1681e(b)). ResidentVerify must follow reasonable procedures to assure maximum possible accuracy of the information it reports, including how it matches records to applicants.
• Reinvestigation (§ 1681i). Disputed information must be reasonably reinvestigated, free of charge, and corrected or deleted if it is inaccurate, incomplete or unverifiable.
• Identity theft blocks (§ 1681c-2). With an identity theft report, you can ask a consumer reporting agency to block information that resulted from identity theft.
• Adverse action notice (§ 1681m). A landlord that denies you or imposes worse terms based on a report must name the screening company and tell you about your right to a free copy and to dispute.
• File disclosure (§ 1681g). You can see the information in your file and its sources.
• Reporting time limits (§ 1681c). Arrest records and most other adverse non-conviction information generally cannot be reported after seven years.

Can you sue Entrata ResidentVerify?

Yes, when the facts support it. A tenant screening company that reports something inaccurate without reasonable procedures to assure accuracy, or that does not reasonably reinvestigate after you dispute, can be sued under the FCRA. Common examples are a wrong-person criminal match, an eviction reported without its dismissal, or an identity theft dispute that goes nowhere.

If the violation was negligent, you may recover actual damages, such as lost housing, extra application fees and deposits, higher rent, moving and storage costs, and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). If it was willful, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages, and fees and costs (§ 1681n). We did not find a federal regulator order against ResidentVerify.

The deadline is generally two years after you discover the violation and no more than five years after it occurred (15 U.S.C. § 1681p).

Get a free case review

If an Entrata ResidentVerify report cost you a place to live, save the denial, the adverse action notice, your file and your dispute, and request a free case review. FCRA Attorneys takes these cases on contingency, with no fee unless we win. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, and files FCRA cases in federal court nationwide, directly or with local counsel. You can also learn more about tenant screening lawsuits.

Questions about suing Entrata ResidentVerify

Can I sue Entrata ResidentVerify?

You may be able to. Resident Verify LLC, an Entrata subsidiary, calls itself a credit reporting agency, and a company that sells tenant screening reports to landlords is a consumer reporting agency under the FCRA. If it reported inaccurate information without reasonable procedures, or failed to reasonably reinvestigate your dispute, you may have a claim.

Who actually prepares a ResidentVerify report?

Resident Verify LLC, an Entrata subsidiary in Lehi, Utah, runs the screening and describes itself as a credit reporting agency. The property manager orders it through Entrata's online application. If the report includes credit data, that data comes from a credit bureau. ResidentVerify's published procedures say it searches instant criminal databases, and that manual courthouse searches are done by its provider's researchers.

I applied through an apartment's website. How do I know ResidentVerify screened me?

ResidentVerify runs inside the online application on Entrata-powered property websites. If you were denied or charged more, the landlord's adverse action notice must name the screening company. You can also ask the property manager which company it used.

What does it cost to bring a case?

There is no fee unless we win. FCRA Attorneys handles these cases on contingency, and the FCRA lets a successful consumer recover reasonable attorney's fees and costs from the company.

Related reading

• How to Dispute a Tenant Screening Report: Evictions, Sealed Records and Wrong-Person Errors
• Denied an Apartment Because of a Background Check: What to Do in the First Week
• Criminal Record Apartment Rights: What Landlords Can and Cannot Do

Sources

• Entrata: ResidentVerify product page (screening built into the ProspectPortal online application)
• Entrata legal: Entrata Subsidiaries (Resident Verify LLC, 4205 Chapel Ridge Road, Lehi, UT 84043)
• Entrata legal: Resident Verify Criminal Records Search Criteria (matching, reporting periods, pending cases)
• Entrata legal: Resident Verify Human Trafficking Survivor Assistance (credit reporting agency statement; phone, email and mailing address)

Updated November 2026. This page is general information, not legal advice.