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IntelliCorp · Employment, volunteer & tenant background checks

IntelliCorp report cost you a job or a home?

IntelliCorp runs background checks for employers, volunteer organizations, healthcare providers and landlords. If an IntelliCorp report showed a record that isn't yours or shouldn't be there, the Fair Credit Reporting Act gives you the right to dispute it and, in the right case, to sue.

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Who IntelliCorp is and who relies on its reports

IntelliCorp Records, Inc. is a background screening company whose compliance department is in Beachwood, Ohio, according to its CFPB listing. It offers criminal record searches, employment and education verifications, civil and credit checks, medical-related checks, motor vehicle records and drug screening. It markets to four groups: employers screening job applicants, volunteer organizations, healthcare providers and landlords screening tenants. The CFPB’s list of consumer reporting companies describes it as focused on pre-employment, healthcare and nonprofit screening, with tenant screening too.

IntelliCorp has changed hands. It was a Verisk business until March 2020, when Cisive bought it. IntelliCorp’s website now says it is a Cisive business, and the CFPB lists it as a Cisive subsidiary. Cisive also owns PreCheck; see our Cisive guide for the parent company.

IntelliCorp has served small and mid-sized employers and nonprofits. That means its reports can decide whether you get a job, a volunteer role coaching kids, or an apartment.

Why IntelliCorp reports go wrong

Matching. Many court records show only a name and birth year. When a screener ties a record to you on name alone, or name plus a partial birth date, someone else’s case can land on your report. The CFPB’s 2021 advisory opinion said name-only matching is not a reasonable procedure to assure maximum possible accuracy. The CFPB withdrew that opinion in May 2025, but the FCRA’s accuracy requirement did not change.

Instant database searches. Fast, low-cost checks often rely on stored criminal record databases. Those databases may lack final dispositions or miss sealing and expunction orders, so a cleared case can look open.

Overstated records. A charge can be shown as a conviction, or a misdemeanor as a felony, when the source data is incomplete.

Errors that show up on IntelliCorp reports

  • Wrong-person records. A case belonging to someone with a similar name or birth date.
  • Cleared cases. Dismissed, sealed or expunged cases reported as still open.
  • Overstated records. Charges reported as convictions, or misdemeanors as felonies.
  • Duplicates. One case reported several times.
  • Driving record mistakes. Violations or suspensions that are not yours or were resolved.
  • Old non-conviction records. Arrests and other non-conviction records more than seven years old.

How to dispute IntelliCorp

  1. Get your report. IntelliCorp’s Applicant Inquiries page has an online request form at consumer.intellicorp.net and a downloadable Copy Request Form you can return by mail, email or fax. The CFPB says IntelliCorp provides one free report every 12 months on request.
  2. Download the Reinvestigation Request Form. It is on the same page, in English and Spanish.
  3. Be specific and attach proof. Identify each wrong entry and why it is wrong. Attach court dispositions, sealing or expunction orders, your ID, or proof that a record belongs to someone else.
  4. Send the form. Return it by mail, email or fax. For mail, the CFPB lists IntelliCorp Records, Inc., Attn: Compliance Department, 3000 Auburn Drive, Suite 410, Beachwood, OH 44122. For email, IntelliCorp lists [email protected]. Keep proof of when it was received.
  5. Tell the employer or landlord. Let them know you have disputed and ask them to hold their decision.
  6. Track the 30 days. IntelliCorp says it has 30 calendar days from receipt of a properly submitted dispute to complete the reinvestigation, which matches 15 U.S.C. § 1681i(a)(1).
  7. Add a statement if needed. If the dispute does not resolve the problem, IntelliCorp says you can submit a statement of 100 words or less to be included in future reports that contain the disputed information.

How to contact IntelliCorp

  • Report requests and dispute forms: intellicorp.net/marketing/Applicant-Inquiries
  • Dispute email: [email protected]
  • Compliance phone: 1-888-946-8355
  • Spanish line: 866-202-1436 (IntelliCorp notes that no staff member speaks Spanish fluently and suggests a bilingual person call on your behalf)
  • Mail: IntelliCorp Records, Inc., Attn: Compliance Department, 3000 Auburn Drive, Suite 410, Beachwood, OH 44122

Your rights under the FCRA

  • Accuracy (§ 1681e(b)). IntelliCorp must follow reasonable procedures to assure maximum possible accuracy of what it reports.
  • Public records for employment (§ 1681k). When IntelliCorp reports adverse public-record information for employment, it must either notify you at the time or maintain strict procedures to make sure the information is complete and up to date.
  • Adverse action notices (§§ 1681b(b)(3), 1681m). An employer generally must give you a copy of the report and a summary of your rights before acting on it, and an employer or landlord that turns you down must tell you which company supplied the report.
  • Reinvestigation (§ 1681i). IntelliCorp must reasonably reinvestigate disputed information, free of charge, and correct or delete what is inaccurate, incomplete or unverifiable.
  • Reporting time limits (§ 1681c). Arrest records and other adverse non-conviction information generally cannot be reported after seven years.
  • Your file (§ 1681g). You have the right to see the information in your file and its sources.

Can you sue IntelliCorp?

Yes, when the facts support it. You may have an FCRA claim if IntelliCorp reported someone else’s record, a cleared case or an overstated record without reasonable procedures to prevent it, or if it did not fix the error after you disputed.

If the violation was negligent, you may recover actual damages, such as lost wages, a lost job or apartment, and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). If it was willful, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages, and fees and costs (§ 1681n). A lawsuit generally must be filed within two years after you discover the violation and within five years after it occurred (§ 1681p).

The strength of a claim depends on what the report said, how the record was matched to you, and what IntelliCorp did with your dispute.

FCRA Attorneys handles these cases on contingency. No fee unless we win.

Get a free case review

If an IntelliCorp report cost you a job, a volunteer role or a home, save the report, the notices and your dispute, and request a free case review. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, and files FCRA cases in federal court nationwide, directly or with local counsel.

Questions about suing IntelliCorp

Can I sue IntelliCorp?

Yes, if the facts support it. IntelliCorp prepares background reports for employers, volunteer groups and landlords, so it is a consumer reporting agency under the FCRA. You may have a claim if it reported inaccurate or outdated information without reasonable procedures to assure accuracy, or failed to reasonably reinvestigate your dispute.

Who owns IntelliCorp?

Cisive. Cisive bought IntelliCorp Records, Inc. from Verisk in March 2020, and IntelliCorp's website says it is a Cisive business. Disputes about an IntelliCorp report still go to IntelliCorp's own compliance team. See our Cisive guide for the parent company.

I was turned down for an apartment after an IntelliCorp check. Does the FCRA apply?

Yes. IntelliCorp says it offers tenant screening, and a tenant screening report is a consumer report. A landlord that denies you based on it must give you an adverse action notice, and IntelliCorp must reasonably reinvestigate your dispute.

What does it cost to bring a case?

Nothing out of pocket. FCRA Attorneys works on contingency, with no fee unless we win, and the FCRA lets a successful consumer recover attorney's fees and costs from the company.

Related reading

Sources

Updated November 2026. This page is general information, not legal advice.

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