Turn background check showed sealed charges?

Who Turn is and who relies on its reports

Turn Technologies, Inc. is a background check company based in Chicago, founded in 2016. It describes itself as screening infrastructure for high-volume hiring, and it has long focused on on-demand businesses and the contingent workforce: hourly workers, independent contractors and gig workers. Turn says it is the licensed consumer reporting agency for the checks it runs, including checks embedded in other companies’ hiring software, and lists “Gig & Marketplace” among the industries it serves.

Turn’s candidate portal describes criminal background checks, driving record (MVR) checks, and ongoing post-hire criminal and driving record monitoring, which it says requires your consent. For a gig worker, that means a Turn report can matter long after you were first approved. A record that resurfaces in monitoring can end your access to a platform without warning.

Why sealed charges keep showing up

When a court seals or expunges a case, the record is supposed to be removed from public view. But background check companies often rely on court data that was copied before the order, or on databases that are not refreshed often. The result is a report that still shows a charge the law says should be hidden.

This is a common problem in fast, automated checks. A check that comes back in an hour has to rely on data already collected, and that data may not reflect a sealing order entered last month or last year.

The law on these claims is not fully settled. The CFPB issued an advisory opinion in January 2024 saying consumer reporting agencies must have procedures to prevent reporting information that has been expunged, sealed or otherwise legally restricted from public access, but it withdrew that opinion in May 2025. The FCRA’s accuracy and reinvestigation duties did not change. Whether a sealed record supports a claim can depend on your state’s law, what the order says, whether the company knew or should have known about it, and how the report described the case. Once you dispute and send the order, though, there is far less room for a company to keep reporting it.

Errors that show up on Turn reports

• Sealed or expunged charges. A case a court sealed or expunged still appears.
• Missing outcomes. A charge reported without its dismissal or final disposition.
• Wrong-person records. A case belonging to someone with a similar name or birth date.
• Monitoring flags. Continuous monitoring picks up an old or cleared record and triggers a new review.
• Driving record mistakes. Violations or suspensions that are not yours or were resolved.
• Old non-conviction records. Arrests and other non-conviction records more than seven years old, which the FCRA generally bars from consumer reports.

How to dispute Turn Technologies

1. Get your report. Turn’s My Background Check page says it sends a secure link by email and text so you can view and save your report, and that expired links can be reissued through support.
2. Get the court order. A certified copy of the sealing or expungement order, with the case number and date, is your strongest evidence.
3. Dispute with Turn. Turn’s dispute process page says you can dispute by email at [email protected], toll-free at (888) 499-8876, by fax, through its support center, or by mail to Turn Technologies, Inc., 311 West Monroe Street, 3rd floor, Chicago, IL 60606.
4. Be specific. Identify each entry that should not appear, include the case details, and attach the order. Turn says it may ask for a copy of your ID or other documents.
5. Dispute early. Turn says you can dispute before any decision is made. If you get a pre-adverse action notice, dispute right away and tell the company or platform you have done so.
6. Track the 30 days. Turn says it has 30 days to reinvestigate, which matches the general deadline in 15 U.S.C. § 1681i(a)(1). If it confirms the information is inaccurate, Turn says it sends an updated report to you and the employer.
7. Keep everything. Screenshots, the report, your dispute, notices, and any deactivation or rejection messages.

How to contact Turn Technologies

• Your report: Turn’s My Background Check page.
• Email: [email protected].
• Phone: (888) 499-8876 (toll-free). Fax: (312) 470-2271.
• Online: Turn’s support center.
• Mail: Turn Technologies, Inc., 311 West Monroe Street, 3rd floor, Chicago, IL 60606.

These details are from Turn’s dispute process page.

Can you sue Turn Technologies?

Yes, in the right circumstances. Turn is a consumer reporting agency, so the FCRA’s accuracy and dispute rules apply to it directly. You may have a claim if it reports inaccurate or outdated information about you without reasonable procedures to prevent it, or fails to reasonably reinvestigate after you dispute. These are the sections that usually matter:

• Accuracy (§ 1681e(b)). Turn must follow reasonable procedures to assure maximum possible accuracy of what it reports. Relying on stale court data that misses sealing orders can fall short of that standard.
• Public records for employment (§ 1681k). When Turn reports adverse public-record information for employment, it must either notify you at the time or maintain strict procedures to keep the information complete and up to date.
• Pre-adverse action notice (§ 1681b(b)(3)). Before an employer takes adverse action based on a report, it generally must give you a copy and a summary of your rights.
• Reinvestigation (§ 1681i). Turn must reasonably reinvestigate disputed information and correct or delete what is inaccurate, incomplete or unverifiable.
• Reporting time limits (§ 1681c). Arrest records and other adverse non-conviction information generally cannot be reported after seven years.
• Your file (§ 1681g). You have the right to see the information in your file and its sources.
• Deadline (§ 1681p). An FCRA lawsuit generally must be filed within two years after you discover the violation, and no later than five years after it happened.

What you may recover

If Turn negligently violated the FCRA, you may recover actual damages, such as lost wages, lost platform earnings, lost job offers and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). If the violation was willful, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages, and fees and costs (§ 1681n).

FCRA Attorneys handles these cases on contingency. No fee unless we win.

Get a free case review

The clock is running. An FCRA lawsuit generally must be filed within two years after you discover the violation and within five years after it occurred (15 U.S.C. § 1681p). If a Turn report showed sealed charges and cost you gig work or a job, save the report, the court order and your dispute, and request a free case review. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, and files FCRA cases in federal court nationwide, directly or with local counsel.

Questions about suing Turn Technologies

Can I sue Turn?

Yes, if the facts support it. Turn says it is the licensed consumer reporting agency for the checks it runs, and its own help materials say the FCRA applies to full-time employees and independent contractors. You may have a claim if Turn reported sealed or inaccurate records without reasonable procedures to assure accuracy, or failed to reasonably reinvestigate your dispute.

Does the FCRA protect gig workers?

Turn's duties to report accurately and to reinvestigate disputes apply no matter how you are classified. Whether the employment-specific notice rules in § 1681b(b) also apply to independent contractor work can depend on the facts and the court. A lawyer can sort out which claims fit.

A platform deactivated me after a Turn report. Can Turn reinstate me?

Turn can correct its report, but the company or platform that ordered it makes the decision about your account or job. Turn says that if information is confirmed inaccurate, it modifies the report and sends an updated version to you and the employer. Send the corrected report to the platform and ask it to reconsider.

What does a case cost?

Nothing out of pocket. FCRA Attorneys works on contingency, with no fee unless we win, and the FCRA lets a successful consumer recover attorney's fees and costs from the company.

Related reading

• Deactivated From Uber Because of a Background Check: How to Dispute It and Get Back on the Road
• Got a Pre-Adverse Action Notice? What It Means and What to Do Next
• Background Check Dispute Letter: What to Write, What to Attach
• How to Fix a Background Check Error, Step by Step

Sources

• Turn (official): screening for high-volume hiring; "Turn is the licensed CRA"; Turn Technologies, Inc., Chicago
• Turn: Dispute process (311 West Monroe Street, Chicago; (888) 499-8876; 30-day reinvestigation)
• Turn: My Background Check candidate portal (report copies, statuses, continuous monitoring)
• Turn help center: What is the Fair Credit Reporting Act? (applies to employees and independent contractors)
• Built In Chicago: Turn Technologies Inc. (founded 2016; screening for on-demand businesses and the contingent workforce)
• Federal Register, May 12, 2025: CFPB withdrawal of guidance, including Fair Credit Reporting; Background Screening, 89 FR 4171

Updated November 2026. This page is general information, not legal advice.