InfoMart background check cost you a job?

Who InfoMart is and who relies on its reports

InfoMart is a background screening company in Marietta, Georgia, in the Atlanta area. It says it has provided background screening for more than thirty years and that tens of thousands of organizations have used it. Its services include criminal history checks with continuous monitoring, employment and education verifications, drug testing, identity screening, driving records, social media screening, sanctions searches and post-hire screening.

InfoMart’s customers include large employers, small businesses, supplier and vendor programs, and volunteer organizations, and through its Advantage Students brand it screens students for clinical programs at schools and hospitals. That means an InfoMart report can affect a job offer, a promotion, a clinical placement or a volunteer role.

InfoMart handles requests and disputes from the people it reports on through a separate website, Applicant Advocate.

Errors that show up on InfoMart reports

• Wrong-person records. A criminal case belonging to someone with a similar name or birth date attached to your report.
• Cleared cases. Dismissed, expunged or sealed cases that still appear, or appear without the final outcome.
• Overstated records. A charge reported as a conviction, or a misdemeanor as a felony.
• Duplicates. One case reported several times.
• Verification errors. Past jobs, dates or degrees reported wrong or as unverified.
• Monitoring flags. A record that surfaces through ongoing monitoring after you were hired and turns out not to be yours.

How to dispute InfoMart

1. Get your report. Fill out the online form on InfoMart’s Applicant Advocate request page. InfoMart says reports are sent within 48 hours of receiving the form. If you have not received it after seven business days, call 866-875-7398.
2. Submit your dispute. Use the same online form, or download InfoMart’s PDF dispute form from that page and send it by fax to 800-800-3292, by email to [email protected], or by mail to InfoMart, Attn: Applicant Advocate, 1582 Terrell Mill Road, Marietta, GA 30067.
3. Identify each record. Give the case number, court, county and state for each criminal record, and explain exactly what is wrong.
4. Attach proof. Dismissal, expungement or sealing orders, certified dispositions, your ID, and anything showing a record belongs to someone else.
5. Tell the employer or school. Let it know you have disputed and ask it to wait for the result.
6. Keep copies. Save the report, notices, your dispute, the fax confirmation or mailing receipt, and every reply.
7. Track the deadline. InfoMart says reinvestigations of disputed information begin immediately. Under 15 U.S.C. § 1681i, a consumer reporting agency generally must finish within 30 days of receiving your dispute and send you written results within five business days after it finishes.

How to contact InfoMart

• Online report request and dispute form: applicantadvocate.com/request-report
• Applicant phone: 866-875-7398, per InfoMart’s Applicant Advocate site
• Dispute email: [email protected]
• Dispute fax: 800-800-3292
• Mailing address for disputes and report requests: InfoMart, Attn: Applicant Advocate, 1582 Terrell Mill Road, Marietta, GA 30067
• Applicant help email: [email protected], per InfoMart’s contact page (its 770 customer service line is listed for existing clients, not applicants)

Your rights under the FCRA

• Accuracy (§ 1681e(b)). InfoMart must follow reasonable procedures to assure maximum possible accuracy. Matching records by name alone can fall short.
• Public records for employment (§ 1681k). When it reports public-record information for employment that is likely to hurt you, it must either notify you at the time or maintain strict procedures to keep that information complete and up to date.
• Disclosure and authorization (§ 1681b(b)(2)). An employer generally must give you a clear, standalone disclosure and get your written permission before ordering a report.
• Pre-adverse action notice (§ 1681b(b)(3)). Before acting on a report, the employer generally must give you a copy and a summary of your rights.
• Reinvestigation (§ 1681i). InfoMart must reasonably reinvestigate disputes free of charge and correct or delete anything inaccurate, incomplete or unverifiable.
• Reporting time limits (§ 1681c). Arrest records and other adverse non-conviction information generally cannot be reported after seven years. Convictions are not subject to that federal limit, though some states set their own.
• Your file (§ 1681g). You can get your file, its sources, and the list of employers who received your report in the past two years.

Can you sue InfoMart?

You may be able to sue if InfoMart reported inaccurate or outdated information about you because it did not use reasonable procedures, or failed to reasonably reinvestigate your dispute, and the report harmed you, for example by costing you a job or a placement.

• Negligent violations (15 U.S.C. § 1681o): actual damages, such as lost wages and emotional distress, plus attorney’s fees and costs.
• Willful violations (§ 1681n): actual damages or statutory damages of $100 to $1,000, punitive damages, and attorney’s fees and costs.
• Deadline (§ 1681p): generally two years after you discover the violation, and no later than five years after it happened.

We did not find a CFPB, FTC or state enforcement action against InfoMart. The employer that ordered the report may also have separate duties under the disclosure and adverse action rules.

FCRA Attorneys handles these cases on contingency. No fee unless we win.

Get a free case review

FCRA deadlines are strict. If an InfoMart report cost you a job, save the report, the notices and your dispute, and request a free case review. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, and files FCRA cases in federal court nationwide, directly or with local counsel.

Questions about suing InfoMart

Can I sue InfoMart?

Yes, if the facts support it. InfoMart prepares background reports that employers and schools use to make decisions about you, which makes it a consumer reporting agency under the FCRA. You may have a claim if it reported inaccurate information without reasonable procedures, or failed to reasonably reinvestigate your dispute.

What is Applicant Advocate?

Applicant Advocate is InfoMart's website for people who were the subject of an InfoMart background check. InfoMart's contact page sends applicants there. You can use it to request a copy of your report and to dispute information in it.

How fast will InfoMart send my report?

InfoMart says reports are sent within 48 hours of receiving its online request form. If you have not received your report after seven business days, it says to call 866-875-7398.

What does it cost to bring a case?

Nothing out of pocket. FCRA Attorneys works on contingency, with no fee unless we win, and the FCRA lets a successful consumer recover reasonable attorney's fees and costs from the company.

Related reading

• Got a Pre-Adverse Action Notice? What It Means and What to Do Next
• Background Check Dispute Letter: What to Write, What to Attach
• How to Fix a Background Check Error, Step by Step
• 7 Types of Background Check Errors, and How to Prove Each One

Sources

• InfoMart homepage (services; more than thirty years of background screening; PBSA accreditation)
• InfoMart: Contact Us (applicants directed to Applicant Advocate; applicant help email)
• InfoMart Applicant Advocate: Request or dispute your report (48-hour report delivery; dispute by fax, email or mail; Marietta, GA address)
• InfoMart Applicant Advocate: Contact (mailing address, phone and fax)
• InfoMart Applicant Advocate homepage

Updated November 2026. This page is general information, not legal advice.