Lost a job over an InCheck background check?

Who InCheck is and who relies on its reports

InCheck, Inc. is a full-service background screening company in Wauwatosa, Wisconsin. It was founded in 2002 and, in a 2020 announcement, described its services as criminal checks, employment and education verification, drug screening and reference checking. Its website, inchecksolutions.com, also lists motor vehicle records, occupational health screening and post-hire monitoring. Other companies use similar names, so check that the report you received names InCheck and lists the Wauwatosa address.

Employers order InCheck reports during hiring and, with post-hire monitoring, sometimes after you start. A single record on the report can end an application or a job. If that record is wrong, the FCRA puts the duty to fix it on the company that prepared it.

Errors that show up on InCheck reports

Background check errors usually come from matching court records to the wrong person and from missing later changes in a case. Common problems include:

• Wrong-person records. A case belonging to someone with a similar name or birth date gets attached to your report.
• Outdated outcomes. A dismissed, expunged or sealed case still appears, or appears without its final disposition.
• Overstated records. A charge shown as a conviction, or a misdemeanor shown as a felony.
• Duplicates. One case listed several times.
• Old non-conviction records. Arrests and other non-conviction records more than seven years old, which the FCRA generally bars from consumer reports.
• Verification and driving record mistakes. Wrong employment dates or degrees, or driving violations that are not yours.

How to dispute InCheck

1. Get your report. If an employer sent you a pre-adverse action notice, it should include a copy of the report and a summary of your rights. You can also ask InCheck for your file: the FCRA requires a consumer reporting agency to disclose the information in your file and its sources when you ask with proper identification (§ 1681g).
2. Contact InCheck’s InTouch team. InCheck’s Candidate Help Center lists 414-727-1718 and [email protected], available 8 a.m. to 5 p.m. Central time. Say that you are disputing information in your background report under the FCRA.
3. Put the dispute in writing. Send a written dispute by email to [email protected], by fax to 414-727-5510, or by mail to InCheck, 7500 W. State St. #200, Wauwatosa, WI 53213. Keep a copy and proof of when you sent it.
4. Be specific and attach proof. Identify each wrong entry and why it is wrong. Include court dispositions, expungement or sealing orders, and anything showing a record is not yours, such as a different middle name, birth date or physical description.
5. Tell the employer. Let the employer know you have disputed and ask it to hold its decision.
6. Track the 30 days. A consumer reporting agency generally must complete its reinvestigation within 30 days of receiving your dispute (15 U.S.C. § 1681i(a)(1)).
7. Get the results in writing. Ask for the written results and an updated report, and ask that the corrected report go to the employer.

How to contact InCheck

These are the contact points InCheck lists on its own site:

• Candidate Help Center: inchecksolutions.com/candidatehelpcenter
• Phone: 414-727-1718 (InTouch team, 8 a.m. to 5 p.m. Central, Monday through Friday)
• Email: [email protected]
• Fax: 414-727-5510
• Mail: InCheck, 7500 West State Street, Suite 200, Wauwatosa, WI 53213

Your rights under the FCRA

• Accuracy (§ 1681e(b)). InCheck must follow reasonable procedures to assure maximum possible accuracy of what it reports.
• Public records for employment (§ 1681k). When a background check company reports public-record information for employment that is likely to hurt you, it must either notify you at the time or maintain strict procedures to keep that information complete and up to date.
• Pre-adverse action notice (§ 1681b(b)(3)). Before an employer takes adverse action based on a report, it generally must give you a copy of the report and a summary of your rights.
• Disclosure and authorization (§ 1681b(b)(2)). An employer generally must give you a clear, standalone disclosure and get your written authorization before ordering the report.
• Reinvestigation (§ 1681i). InCheck must reasonably reinvestigate disputed information and correct or delete what is inaccurate, incomplete or unverifiable.
• Reporting time limits (§ 1681c). Arrest records and other adverse non-conviction information generally cannot be reported after seven years. Convictions are not subject to that federal limit, though some states set their own.
• Your file (§ 1681g). You have the right to see the information in your file and its sources.

Can you sue InCheck?

Yes, when the facts support it. A background check company that sells reports to employers is a consumer reporting agency, so a lawsuit may be possible if:

• InCheck reported a record that was not yours, was out of date, or overstated what happened, and its procedures were not reasonable (§ 1681e(b));
• it failed to reasonably reinvestigate after you disputed, or kept reporting something it could not verify (§ 1681i); or
• it reported non-conviction records older than seven years (§ 1681c).

If InCheck negligently violated the FCRA, you may recover actual damages, such as lost wages, a lost job offer and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). If the violation was willful, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages, and fees and costs (§ 1681n).

An FCRA lawsuit generally must be filed within two years after you discover the violation and within five years after it occurred (15 U.S.C. § 1681p). Each case turns on its own facts, so keep every document that shows what was reported, when, and what it cost you.

What you may recover

Damages in a background check case can include wages from a job you lost or never started, the cost of a longer job search, and the stress of being tied to a record that is not yours. The employer may have separate duties as well, such as giving you notice and a copy of the report before acting on it.

FCRA Attorneys handles these cases on contingency. No fee unless we win.

Get a free case review

If an InCheck report cost you a job, save the report, the employer’s notices, your dispute and InCheck’s response, and request a free case review. You can learn more about background check lawsuits or browse other company guides. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, and files FCRA cases in federal court nationwide, directly or with local counsel.

Questions about suing InCheck

Can I sue InCheck?

Yes, if the facts support it. A company that prepares background checks for employers is a consumer reporting agency under the FCRA. You may have a claim if InCheck reported inaccurate information without reasonable procedures to assure accuracy, or failed to reasonably reinvestigate your dispute.

Which InCheck is this page about?

InCheck, Inc., the background screening company founded in 2002 and based at 7500 West State Street, Suite 200, in Wauwatosa, Wisconsin. Its website is inchecksolutions.com. If your report came from a different company, check the name on your adverse action notice.

How do I reach InCheck about my background check?

InCheck's Candidate Help Center lists its InTouch team at 414-727-1718 or [email protected], Monday through Friday, 8 a.m. to 5 p.m. Central. It also lists a fax number, 414-727-5510, and a mailing address of 7500 W. State St. #200, Wauwatosa, WI 53213.

The employer says it can't change the report. Who fixes it?

InCheck does. The company that prepared the report is the one that must reinvestigate and correct it. Tell the employer you have disputed and ask it to hold its decision.

What does a case cost?

Nothing out of pocket. FCRA Attorneys works on contingency, with no fee unless we win, and the FCRA lets a successful consumer recover attorney's fees and costs from the company.

Related reading

• Got a Pre-Adverse Action Notice? What It Means and What to Do Next
• Background Check Dispute Letter: What to Write, What to Attach
• How to Fix a Background Check Error, Step by Step
• When Your Background Check Shows Someone Else's Criminal Record

Sources

• InCheck: Candidate Help Center (InTouch phone, fax, email; FCRA summary of rights)
• InCheck: Candidate and Employer Support (Wauwatosa address, hours)
• PR Newswire: InCheck, a Wisconsin-Based Background Screening Company, Evolves its Brand (July 22, 2020; founded 2002)
• BizTimes Milwaukee: InCheck company profile (Wauwatosa-based screening provider)
• 15 U.S.C. § 1681e – Compliance procedures (maximum possible accuracy)
• 15 U.S.C. § 1681i – Procedure in case of disputed accuracy
• 15 U.S.C. § 1681p – Jurisdiction of courts; limitation of actions

Updated November 2026. This page is general information, not legal advice.