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FactorTrust · Subprime lending reports

Turned down because of a FactorTrust report?

FactorTrust, a TransUnion company, sells loan performance data and risk scores on nonprime consumers to short-term, installment and auto lenders. If your FactorTrust file is wrong and the company won't fix it, the Fair Credit Reporting Act gives you the right to sue.

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Who FactorTrust is and who relies on its reports

FactorTrust, Inc. is a specialty consumer reporting agency focused on nonprime borrowers. The CFPB’s list of consumer reporting companies places it in the “low-income and subprime” category and says FactorTrust collects loan performance information on nonprime consumers to provide predictive credit data, analytics and risk scores. According to the CFPB, its customers include short-term lenders, installment lenders, nonprime auto lenders and leasing companies, and other subprime credit providers.

FactorTrust is part of TransUnion. TransUnion’s annual report for 2017 says it acquired FactorTrust, Inc. in November 2017, and TransUnion’s most recent list of subsidiaries filed with the SEC still includes FactorTrust, Inc. The CFPB also says FactorTrust is owned by TransUnion.

If an online lender, installment lender or nonprime car dealer turned you down and the notice named FactorTrust, the decision may have turned on a file you have never seen. That file is separate from your standard TransUnion credit report, so cleaning up one does not fix the other. Similar specialty files are kept by Clarity Services, DataX and Teletrack.

Errors that show up on FactorTrust reports

Short-term and online loans are applied for quickly and often without a face-to-face identity check, which makes them a common source of errors:

  • Identity theft loans. Short-term or installment loans taken out with your name and Social Security number.
  • Repaid loans shown as unpaid. A loan you paid off still reported as charged off or in collection.
  • Inquiries you did not make. Loan applications that were not yours.
  • Mixed files. Another person’s loan history attached to you because of a similar name, SSN or address.
  • Wrong-person auto accounts. Nonprime auto loans or leases that belong to someone else.
  • Shallow disputes. A dispute closed after the lender confirmed its own records without looking at your proof.

How to dispute FactorTrust

  1. Read the denial. A lender that turns you down based on a FactorTrust report must say so in its adverse action notice.
  2. Request your report. Call (844) 773-3321 or write to FactorTrust, Inc., Attn: Consumer Inquiries, P.O. Box 390, Woodlyn, PA 19094, the contact details on FactorTrust’s CFPB listing. The listing’s website link goes to a TransUnion FactorTrust consumer inquiry page (transunion.com/client-support/factortrust-consumer-inquiry). The CFPB says FactorTrust provides one free report every 12 months on request, and you are also entitled to a free copy within 60 days after a denial.
  3. Dispute each error in writing. Write to FactorTrust at the address on its CFPB listing, list each loan or inquiry that is wrong, and explain why.
  4. Send proof. Include copies, not originals, of payoff letters, bank records, an FTC identity theft report, or ID and proof of address showing you are not the borrower. The CFPB recommends marking the errors on a copy of your report.
  5. Dispute with the lender too. The CFPB advises disputing with both the reporting company and the company that supplied the information.
  6. Freeze if it is fraud. The CFPB says FactorTrust will freeze your report if you ask.
  7. Keep copies of everything, and use certified mail or another method with proof of delivery.

How to contact FactorTrust

  • Website (as linked on the CFPB listing): TransUnion FactorTrust consumer inquiry page, transunion.com/client-support/factortrust-consumer-inquiry
  • Phone: (844) 773-3321
  • Mailing address: FactorTrust, Inc., Attn: Consumer Inquiries, P.O. Box 390, Woodlyn, PA 19094

Your rights under the FCRA

  • Accuracy (15 U.S.C. § 1681e(b)). FactorTrust must follow reasonable procedures to assure maximum possible accuracy of the information it reports.
  • Reinvestigation (§ 1681i). FactorTrust must reasonably reinvestigate your dispute, free of charge, generally within 30 days, forward it to the lender that reported the item, and correct or delete inaccurate, incomplete or unverifiable information.
  • File disclosure (§ 1681g). You may see all information in your file, its sources and who has requested your report.
  • Free disclosures (§ 1681j). You are entitled to a free copy within 60 days after an adverse action notice, and the CFPB reports that FactorTrust also provides one free report every 12 months on request.
  • Permissible purpose (§ 1681b). Your report may be pulled only for a purpose the FCRA allows.
  • Identity theft blocks (§ 1681c-2). With an identity theft report, fraudulent loans generally must be blocked.
  • Fraud alerts and freezes (§ 1681c-1). Federal law sets out fraud alert and freeze rights, and the CFPB says FactorTrust will freeze your report on request.
  • Reporting time limits (§ 1681c). Most adverse information older than seven years may not be reported.
  • Adverse action notice (§ 1681m). A lender that denies you based on a FactorTrust report must name FactorTrust and explain your right to a free copy and to dispute.

Can you sue FactorTrust?

Yes, if FactorTrust reported inaccurate information because it did not follow reasonable procedures, or if it failed to reasonably reinvestigate after you disputed. A typical example is a file that kept showing an identity thief’s loan after you sent an identity theft report, or a paid-off loan “verified” as unpaid without anyone looking at your payoff letter.

What you may recover. For a negligent violation, you may recover your actual damages, such as a lost loan, higher interest, and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). For a willful violation, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages, and fees and costs (§ 1681n).

The deadline. An FCRA lawsuit generally must be filed within two years after you discover the violation and no later than five years after it occurred (§ 1681p).

Whether you have a case depends on what FactorTrust reported, what you sent in your dispute, and how the error affected you. Keep the denial letter, your FactorTrust report, your dispute and every response.

Get a free case review

If a FactorTrust report cost you a loan and the company would not fix it, do not wait too long. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, and files FCRA cases in federal court nationwide, directly or with local counsel. We work on contingency, so there is no fee unless we win. Contact us for a free case review, or see our FCRA practice, our identity theft cases and the other companies we cover.

Questions about suing FactorTrust

Can I sue FactorTrust?

Yes, if the facts support a claim. FactorTrust is a consumer reporting agency that sells reports and scores to lenders. If it reports inaccurate information without reasonable procedures, or fails to reasonably reinvestigate your dispute, you may have a claim under the FCRA.

Is FactorTrust part of TransUnion?

Yes. TransUnion's annual report says it acquired FactorTrust, Inc. in November 2017, and the CFPB's list of consumer reporting companies says FactorTrust is owned by TransUnion. A FactorTrust file is separate from your regular TransUnion credit report, so check both.

How do I get my FactorTrust report?

The CFPB lists FactorTrust's phone as (844) 773-3321 and its mailing address as FactorTrust, Inc., Attn: Consumer Inquiries, P.O. Box 390, Woodlyn, PA 19094. The CFPB says FactorTrust provides one free report every 12 months on request.

What does it cost to bring a case?

There is no fee unless we win. FCRA Attorneys handles these cases on contingency, and the FCRA lets a successful consumer recover reasonable attorney's fees and costs from the company.

Related reading

Sources

Updated November 2026. This page is general information, not legal advice.

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