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DISA Global Solutions · Employment background checks & drug testing

DISA background check cost you a job?

DISA Global Solutions screens job applicants and contractors for more than 72,000 clients, from facility owners and transportation employers to healthcare and higher education programs. If a DISA background report showed a record that isn't yours or shouldn't be there, the Fair Credit Reporting Act gives you the right to dispute it and, in the right case, to sue.

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Who DISA is and who relies on its reports

DISA Global Solutions, Inc. is a Houston-based employee screening and compliance company. It says it has operated since 1986 and serves more than 72,000 clients, including more than 30 percent of Fortune 500 companies. Its services include background checks, drug and alcohol testing, occupational health, DOT and transportation compliance, contractor management for facility owners, entertainment-industry compliance, and healthcare and higher education screening. The CFPB’s list of consumer reporting companies describes DISA as providing background screening services.

Private equity firm Audax acquired DISA from Court Square Capital Partners in September 2022. In February 2025, DISA announced it had acquired American DataBank, which provides immunization, compliance and clinical rotation tracking for universities, hospitals and students, and launched a Healthcare Technology division.

DISA reports often decide who gets on a job site. Contractors at industrial facilities, drivers in safety-sensitive jobs and students headed to clinical rotations may all be screened through DISA or one of its platforms.

Why DISA reports go wrong

Background check errors usually come from matching and stale data.

Matching. Court records often show only a name and birth year. If a record is tied to you without checking a full date of birth or other identifiers, someone else’s case can land on your report. In a 2021 advisory opinion, the CFPB said name-only matching is not a reasonable procedure to assure maximum possible accuracy. The CFPB withdrew that opinion in May 2025, but the FCRA’s accuracy requirement did not change.

Stale data. A dismissed case may appear without its outcome, and a sealed or expunged case can keep showing up if the screening company’s court data was not refreshed.

Multiple platforms. DISA’s applicant assistance page lists separate support links for platforms such as DISAWorks and DISAScreen. Knowing which one ran your check helps you get to the right file.

Errors that show up on DISA reports

  • Wrong-person records. A case belonging to someone with a similar name or birth date.
  • Sealed or expunged cases. A record a court cleared still appears.
  • Missing outcomes. A charge listed without its dismissal or final disposition.
  • Duplicates. One case reported several times.
  • Verification errors. Prior jobs or degrees reported incorrectly.
  • Old non-conviction records. Arrests and other non-conviction records more than seven years old.

How to dispute DISA

  1. Get your report. DISA’s Applicant Assistance page links to a copy request form. It asks for your name, date of birth, Social Security number, contact information, the approximate report date, any order ID, the company that ordered it, and whether you want the copy by email or U.S. mail. The CFPB says DISA will provide a free report if you request it and it has a file on you.
  2. Mark every error. For each record, note the case number, court, county and state, and the identifiers it shows.
  3. File the dispute. Use DISA’s background dispute form, which asks for the same identifying details plus a description of what is wrong.
  4. Attach or keep proof. Court dispositions, sealing or expunction orders, your ID, and anything showing the record is not yours. If the online form does not let you attach documents, send copies by mail to the Houston address on DISA’s CFPB listing by a method you can track.
  5. Tell the employer. Let it know you have disputed and ask it to hold its decision.
  6. Track the 30 days. A consumer reporting agency generally must complete its reinvestigation within 30 days of receiving your dispute (15 U.S.C. § 1681i(a)(1)).
  7. Keep everything. Screenshots of the form, the report, notices and every response.

For a student or clinical placement check run through American DataBank, see our American DataBank guide.

How to contact DISA

Your rights under the FCRA

  • Accuracy (§ 1681e(b)). DISA must follow reasonable procedures to assure maximum possible accuracy of what it reports.
  • Public records for employment (§ 1681k). When DISA reports adverse public-record information for employment, it must either notify you at the time or maintain strict procedures to make sure the information is complete and up to date.
  • Pre-adverse action notice (§ 1681b(b)(3)). Before an employer takes adverse action based on a report, it generally must give you a copy and a summary of your rights.
  • Reinvestigation (§ 1681i). DISA must reasonably reinvestigate disputed information, free of charge, and correct or delete what is inaccurate, incomplete or unverifiable.
  • Reporting time limits (§ 1681c). Arrest records and other adverse non-conviction information generally cannot be reported after seven years.
  • Your file (§ 1681g). You have the right to see the information in your file and its sources.

Can you sue DISA?

Yes, when the facts support it. You may have an FCRA claim if DISA reported someone else’s record, a cleared case or an outdated record without reasonable procedures to prevent it, or if it did not fix the error after you disputed.

If the violation was negligent, you may recover actual damages, such as lost wages, a lost job or site access, and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). If it was willful, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages, and fees and costs (§ 1681n). A lawsuit generally must be filed within two years after you discover the violation and within five years after it occurred (§ 1681p).

The strength of a claim depends on what the report said, how the record was matched to you, and what DISA did with your dispute.

FCRA Attorneys handles these cases on contingency. No fee unless we win.

Get a free case review

If a DISA report cost you a job or access to a work site, save the report, the notices and your dispute, and request a free case review. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, and files FCRA cases in federal court nationwide, directly or with local counsel.

Questions about suing DISA Global Solutions

Can I sue DISA?

Yes, if the facts support it. DISA prepares background reports for employers, so it is a consumer reporting agency under the FCRA. You may have a claim if it reported inaccurate or outdated information without reasonable procedures to assure accuracy, or failed to reasonably reinvestigate your dispute.

Does the FCRA cover a DISA drug test?

It can. When a screening company reports drug test results to an employer as part of a consumer report, the FCRA's accuracy, notice and dispute rules can apply. Drug testing is also governed by other rules, such as DOT regulations for safety-sensitive jobs, so the answer depends on how the result was reported and to whom.

Is American DataBank part of DISA?

Yes. DISA announced on February 4, 2025 that it had acquired American DataBank, which provides immunization, compliance and clinical rotation tracking for universities, hospitals and students, and launched a Healthcare Technology division. See our American DataBank guide for student checks.

What does it cost to bring a case?

Nothing out of pocket. FCRA Attorneys works on contingency, with no fee unless we win, and the FCRA lets a successful consumer recover attorney's fees and costs from the company.

Related reading

Sources

Updated November 2026. This page is general information, not legal advice.

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