AssureHire background check cost you a job?

Who AssureHire is and who relies on its reports

AssureHire is a background screening company. Its applicant portal says AssureHire is a consumer reporting agency, and it lists a mailing address for free file disclosure requests at 2206 Plaza Drive, Suite 100, in Rocklin, California. On July 12, 2022, Mitratech, a legal, compliance and HR software company, announced that it had acquired AssureHire, which it described as a tech-enabled background screening company accredited by the Professional Background Screening Association. Mitratech now sells AssureHire as a background screening platform for employers vetting new hires.

Employers order AssureHire reports during hiring. A record on that report can end an application before you ever speak to a person. When the record is wrong, the report is the problem, and the FCRA puts the duty to fix it on the company that prepared it.

Errors that show up on AssureHire reports

Background check errors tend to come from matching court records to the wrong person and from failing to pick up later changes in a case. Common problems include:

• Wrong-person records. A case belonging to someone with a similar name or birth date gets attached to you.
• Outdated outcomes. A dismissed, expunged or sealed case still appears, or appears without its final disposition.
• Overstated records. A charge reported as a conviction, or a misdemeanor reported as a felony.
• Duplicates. The same case listed more than once.
• Old non-conviction records. Arrests and other non-conviction records more than seven years old, which the FCRA generally bars from consumer reports.
• Verification errors. Past jobs, dates or degrees reported incorrectly.

How to dispute AssureHire

1. Get your report. AssureHire says it will provide a free copy of any background check report it prepared about you and does not charge fees. Log in to the AssureHire applicant portal to request it. If an employer sent you a pre-adverse action notice, it should include a copy of the report and a summary of your rights.
2. Start the dispute through the portal or by phone. AssureHire says the best way to start a dispute is to log in to the applicant portal or call 1-737-258-2571 to speak with its staff.
3. Use the support center if you need help. Mitratech’s AssureHire applicant resources page points applicants to the AssureHire Applicant Support Center for questions and standard disputes.
4. Be specific and attach proof. Identify each wrong entry and why it is wrong. Include court dispositions, expungement or sealing orders, and anything showing a record is not yours.
5. Tell the employer. Let the employer know you have disputed and ask it to hold its decision. Keep copies of what you send and screenshots of the portal.
6. Track the 30 days. A consumer reporting agency generally must complete its reinvestigation within 30 days of receiving your dispute (15 U.S.C. § 1681i(a)(1)). AssureHire says it will investigate, make any necessary adjustments, and issue revised copies to all recipients.
7. Get the results in writing. Ask for the written results and confirmation that the corrected report went to the employer.

How to contact AssureHire

These are the consumer contact points AssureHire and Mitratech list:

• Online: AssureHire applicant portal (report copies and disputes)
• Support: AssureHire Applicant Support Center
• Phone: 1-737-258-2571
• Mail (free annual file disclosure): AssureHire Inc, c/o Free Annual File Disclosure, 2206 Plaza Drive Suite 100, Rocklin, CA 95765

Your rights under the FCRA

• Accuracy (§ 1681e(b)). AssureHire must follow reasonable procedures to assure maximum possible accuracy of what it reports.
• Public records for employment (§ 1681k). When a background check company reports public-record information for employment that is likely to hurt you, it must either notify you at the time or maintain strict procedures to keep that information complete and up to date.
• Pre-adverse action notice (§ 1681b(b)(3)). Before an employer takes adverse action based on a report, it generally must give you a copy of the report and a summary of your rights.
• Disclosure and authorization (§ 1681b(b)(2)). An employer generally must give you a clear, standalone disclosure and get your written authorization before ordering the report.
• Reinvestigation (§ 1681i). AssureHire must reasonably reinvestigate disputed information and correct or delete what is inaccurate, incomplete or unverifiable.
• Reporting time limits (§ 1681c). Arrest records and other adverse non-conviction information generally cannot be reported after seven years. Convictions are not subject to that federal limit, though some states set their own.
• Your file (§ 1681g). You have the right to see the information in your file and its sources.

Can you sue AssureHire?

Yes, when the facts support it. Because AssureHire is a consumer reporting agency, a lawsuit may be possible if:

• it reported a record that was not yours, was out of date, or overstated what happened, and its procedures were not reasonable (§ 1681e(b));
• it failed to reasonably reinvestigate after you disputed, or kept reporting something it could not verify (§ 1681i); or
• it reported non-conviction records older than seven years (§ 1681c).

If AssureHire negligently violated the FCRA, you may recover actual damages, such as lost wages, a lost job offer and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). If the violation was willful, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages, and fees and costs (§ 1681n).

An FCRA lawsuit generally must be filed within two years after you discover the violation and within five years after it occurred (15 U.S.C. § 1681p). Each case turns on its own facts, so keep every document that shows what was reported, when, and what it cost you.

What you may recover

Damages in a background check case can include the wages from a job you lost or never started, the cost of a longer job search, and the stress of being tied to a record that is not yours. The employer may have separate duties as well, such as giving you notice and a copy of the report before acting on it.

FCRA Attorneys handles these cases on contingency. No fee unless we win.

Get a free case review

If an AssureHire report cost you a job, save the report, the employer’s notices, your dispute and AssureHire’s response, and request a free case review. You can learn more about background check lawsuits or browse other company guides. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, and files FCRA cases in federal court nationwide, directly or with local counsel.

Questions about suing AssureHire

Can I sue AssureHire?

Yes, if the facts support it. AssureHire says it is a consumer reporting agency, so the FCRA applies to it. You may have a claim if it reported inaccurate information without reasonable procedures to assure accuracy, or failed to reasonably reinvestigate your dispute.

How do I get a copy of my AssureHire report?

AssureHire says it will provide a free copy of any background check report it prepared about you. Log in to its applicant portal at assurehire.com/mybackgroundcheck, or call 1-737-258-2571. For a free annual file disclosure by mail, AssureHire lists AssureHire Inc, c/o Free Annual File Disclosure, 2206 Plaza Drive Suite 100, Rocklin CA 95765.

Who owns AssureHire?

Mitratech, a legal, compliance and HR software company, announced on July 12, 2022, that it had acquired AssureHire. Mitratech now presents AssureHire as one of its HR compliance products. That does not change your rights under the FCRA.

Will AssureHire tell the employer if it corrects my report?

AssureHire says that when it investigates a dispute it will make any necessary adjustments and issue revised copies to all recipients. Ask for confirmation in writing that the employer received the corrected report.

What does a case cost?

Nothing out of pocket. FCRA Attorneys works on contingency, with no fee unless we win, and the FCRA lets a successful consumer recover attorney's fees and costs from the company.

Related reading

• Got a Pre-Adverse Action Notice? What It Means and What to Do Next
• Background Check Dispute Letter: What to Write, What to Attach
• How to Fix a Background Check Error, Step by Step
• When Your Background Check Shows Someone Else's Criminal Record

Sources

• AssureHire applicant portal: My background check (free copies, disputes, phone, Rocklin address)
• Mitratech: AssureHire applicant resources (applicant portal and support center)
• Mitratech press release: Mitratech Acquires AssureHire (July 12, 2022)
• Mitratech: AssureHire product page (background screening platform backed by Mitratech)
• 15 U.S.C. § 1681e – Compliance procedures (maximum possible accuracy)
• 15 U.S.C. § 1681i – Procedure in case of disputed accuracy
• 15 U.S.C. § 1681p – Jurisdiction of courts; limitation of actions

Updated November 2026. This page is general information, not legal advice.