Lost a job over an ADP background check?

Who ADP Screening & Selection Services is and who relies on its reports

ADP Screening & Selection Services, Inc. is the background screening arm of ADP, the payroll and HR company. The CFPB’s list of consumer reporting companies describes it as a background screening company and a subsidiary of ADP, LLC, with a consumer support address in Fort Collins, Colorado. ADP’s own materials sometimes call it SASS.

Employers order these reports when you apply for a job or as a condition of keeping one. ADP says its reports can include Social Security number verification, criminal background and government registry searches, employment and education verification, credential and license checks, reference checks, credit reports, driving records, drug testing and medical screening, and international checks. ADP says its criminal search looks at county court records for felony and misdemeanor cases, including convictions and pending cases.

That range is what makes errors costly. One report can combine court records, past employers and schools, and a mistake in any of them can cost you a job offer before you know there is a problem.

Errors that show up on ADP background checks

• Wrong-person records. A criminal case of someone with the same or a similar name attached to you, even when the birth date or other identifiers don’t match.
• Cleared cases still reported. Dismissed, expunged or sealed cases that show up as if they were open or resulted in a conviction.
• Outdated records. Arrests or other non-conviction records more than seven years old.
• Wrong severity or duplicates. A misdemeanor shown as a felony, or one case listed as several.
• Wrong work history. Employment dates, job titles or reasons for leaving that a former employer or the verification process got wrong.
• Education or license errors. A real degree or license reported as unverified or not found.

How to dispute ADP Screening & Selection Services

1. Get the pre-adverse action notice. Before an employer acts on a background report, it must give you a copy of the report and a summary of your rights (15 U.S.C. § 1681b(b)(3)). The notice should name ADP Screening & Selection Services.
2. Request your full report. Go to adpselect.com and click Applicant Resources, which ADP’s employee support page names as the place for report questions, file disclosure requests and disputes. You can also call 888-606-7868 (option 2). ADP says it mails your report within five business days. For a report completed more than two years ago, call the Compliance Department at 800-367-5933 and press 8.
3. Mark every error. For criminal records, note the case number, court, filing date and the name and birth date on the record. For work history, note the employer, dates and what is wrong.
4. File the dispute. Use the dispute option under Applicant Resources, or write to ADP Screening & Selection Services, Inc., Attn: Consumer Support, 2950 East Harmony Road, Suite 130, Fort Collins, CO 80528, by a method you can track. ADP says its compliance staff will reinvestigate, notify the source of the information, and notify you of the results.
5. Attach proof. Court dismissal or expungement orders, ID showing your date of birth, W-2s or pay stubs, separation letters and diplomas. Black out all but the last four digits of your Social Security number.
6. Tell the employer. ADP says it notifies the employer that ordered the report when your dispute is filed and again when it is resolved. Tell the employer yourself, too, and ask it to hold the position.
7. Track the 30 days. A consumer reporting agency generally must complete its reinvestigation within 30 days of receiving your dispute (§ 1681i(a)(1)).
8. Keep everything. The notices, the report, your dispute and every response.

How to contact ADP Screening & Selection Services

• Online (report requests and disputes): adpselect.com, then Applicant Resources
• Consumer phone: 888-606-7868 (option 2)
• Reports more than two years old: Compliance Department, 800-367-5933 (press 8)
• Mail: ADP Screening & Selection Services, Inc., Attn: Consumer Support, 2950 East Harmony Road, Suite 130, Fort Collins, CO 80528
• CFPB listing: ADP Screening & Selection Services on the CFPB’s consumer reporting companies list

Your rights under the FCRA

• Accuracy (15 U.S.C. § 1681e(b)). ADP must follow reasonable procedures to assure maximum possible accuracy of what it reports. Matching a record to you by name alone can fall short of that standard.
• Public records for employment (§ 1681k). When it reports public records likely to hurt your job chances, ADP must either notify you at the time it reports them or maintain strict procedures to make sure the records are complete and up to date.
• Reporting time limits (§ 1681c). Arrest records and most other adverse non-conviction information generally cannot be reported after seven years. Convictions are not subject to that limit under federal law.
• Reinvestigation (§ 1681i). Disputed information must be reasonably reinvestigated, free of charge, and corrected or deleted if it is inaccurate, incomplete or cannot be verified.
• File disclosure (§ 1681g). You can see all the information in your file, its sources, and who has received it.
• Employer duties (§ 1681b(b)). The employer must get your written permission before ordering the check and give you the report and a summary of rights before taking adverse action.

Can you sue ADP Screening & Selection Services?

Yes, when the facts support a claim. The FCRA lets you sue a background check company that reports inaccurate information without reasonable procedures to assure accuracy (§ 1681e(b)), reports public records for employment without following § 1681k, reports outdated records (§ 1681c), or fails to reasonably reinvestigate after you dispute (§ 1681i). Strong cases often involve a record that plainly belongs to someone else or was cleared by a court, and a lost job or offer tied to the report.

For a negligent violation, you may recover your actual damages, such as lost wages, a lost job offer and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). For a willful violation, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages, and fees and costs (§ 1681n). A lawsuit generally must be filed within two years after you discover the violation and no later than five years after it occurred (§ 1681p).

Get a free case review

If an ADP background check cost you a job, save the notices, the report and your dispute, and act before the deadline. FCRA Attorneys takes these cases on contingency, so there is no fee unless we win. FCRA Attorneys has offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, and files FCRA cases in federal court nationwide, directly or with local counsel. Contact us for a free case review, or read about background check errors, our FCRA practice and the other companies we cover.

Questions about suing ADP Screening & Selection Services

Can I sue ADP Screening & Selection Services?

Yes, if the facts support a claim. The CFPB lists ADP Screening & Selection Services as an employment screening company, which makes it a consumer reporting agency under the FCRA. If it reports inaccurate information without reasonable procedures, fails to follow the extra rules for public records used in hiring, or fails to reasonably reinvestigate your dispute, you may have a claim.

Is ADP Screening & Selection Services part of ADP?

Yes. The CFPB says it is a subsidiary of ADP, LLC. Its consumer support mailing address is in Fort Collins, Colorado.

How do I get a copy of my ADP background check?

Go to adpselect.com and click Applicant Resources, call 888-606-7868 (option 2), or write to the Fort Collins address. ADP's confirmation page says it mails your report within five business days. The CFPB notes that a report older than two years can be requested only by phone.

What does it cost to bring a case?

There is no fee unless we win. FCRA Attorneys handles these cases on contingency, and the FCRA lets a successful consumer recover reasonable attorney's fees and costs from the company.

Related reading

• Background Check Dispute Letter: What to Write, What to Attach
• Got a Pre-Adverse Action Notice? What It Means and What to Do Next
• How to Fix a Background Check Error, Step by Step
• 7 Types of Background Check Errors, and How to Prove Each One

Sources

• CFPB consumer reporting companies list: ADP Screening & Selection Services, Inc. (background screening; subsidiary of ADP, LLC; adpselect.com Applicant Resources; 888-606-7868 option 2; 2950 East Harmony Road, Suite 130, Fort Collins, CO 80528)
• ADP: Employment background checks (SSN verification, criminal and registry searches, employment and education verification, credit reports, driving records, drug testing)
• ADP Screening and Selection Services: applicant report request confirmation (report mailed within five business days; reports over two years old via Compliance Department, 800-367-5933)
• ADP Screening and Selection Services: applicant dispute confirmation (reinvestigation, notice to furnisher and employer)
• ADP: Support for employees of ADP clients (background check questions and disputes go to Applicant Resources on adpselect.com)

Updated November 2026. This page is general information, not legal advice.