Truist is reporting your loan or mortgage wrong?

Who Truist is and what it reports

Truist Financial Corporation is headquartered in Charlotte, North Carolina, and reports total assets of $534 billion as of September 30, 2025. It was formed when BB&T Corporation of Winston-Salem merged with SunTrust Banks, Inc. of Atlanta; the Federal Reserve approved the merger on November 19, 2019.

Truist Bank’s consumer lending includes mortgages, home equity loans and lines of credit, auto loans for new and used cars, personal loans, and RV, boat and marine loans. Truist’s own annual report notes that the Fair Credit Reporting Act regulates both its use of credit bureau data and its “reporting information to credit bureaus.” When Truist sends account data to Equifax, Experian and TransUnion, it is a “furnisher,” and it must investigate disputes that the bureaus forward to it.

Servicing history: the SunTrust Mortgage case

On June 17, 2014, the CFPB, other federal agencies and state attorneys general filed an action in the U.S. District Court for the District of Columbia against SunTrust Mortgage, Inc., one of the companies that later became part of Truist, over mortgage servicing. The resulting consent judgment required $500 million in loss-mitigation relief for underwater borrowers, $40 million for about 48,000 consumers who lost their homes to foreclosure, and $10 million to the federal government. The CFPB lists that action as expired or terminated.

That case is more than a decade old and does not decide anything about your loan. It is relevant mainly as a reminder that mortgage servicing mistakes, such as misapplied payments or mishandled modifications, can lead directly to false late payments on a credit report.

Errors that show up on Truist accounts

• Mortgage payments reported late. A payment that posted late because of a processing, escrow or autopay problem, then reported as 30 days past due.
• Forbearance and modifications. Payments made under an approved forbearance, trial modification or repayment plan reported as delinquent.
• Payoffs and refinances. A mortgage, HELOC or auto loan you paid off or refinanced still showing a balance or open status.
• Legacy accounts. Old BB&T or SunTrust tradelines duplicated, or showing a different payment history than the Truist account that replaced them.
• Identity theft. A personal loan or line of credit opened in your name by someone else.
• Charge-off dates. A wrong date of first delinquency that would keep a negative account on your report past the seven-year limit in 15 U.S.C. § 1681c.

How to dispute a Truist account

1. Pull your reports from AnnualCreditReport.com and save dated copies.
2. Dispute with each bureau showing the error through Equifax, Experian and TransUnion. State exactly what is wrong and attach proof: bank records showing the payment, the forbearance or modification agreement, a payoff letter, or an identity theft report.
3. If Truist services your mortgage, also send a written notice of error to the address Truist designates for that purpose. Under RESPA (12 U.S.C. § 2605(e); 12 C.F.R. § 1024.35), the servicer must acknowledge and investigate, and for 60 days after receiving a notice of error about a payment it may not report adverse information about that payment to a credit bureau.
4. You may also dispute other accounts directly with Truist through online banking or the contact information on your statement. Keep copies. A direct dispute does not by itself create an FCRA claim.
5. For identity theft, file a report at IdentityTheft.gov and ask each bureau to block the fraudulent account under 15 U.S.C. § 1681c-2.

The bureau dispute is essential. Consumers have no private right of action to enforce a furnisher’s general accuracy duties under § 1681s-2(a), including its identity theft duties under § 1681s-2(a)(6). The claim you can bring is under § 1681s-2(b), and it arises after a bureau notifies Truist of your dispute and Truist fails to reasonably investigate and correct the information. Bureaus generally have 30 days to reinvestigate, and Truist must finish its investigation within that time.

Your FCRA rights

• Furnisher investigation (§ 1681s-2(b)). Truist must review all relevant information the bureau provides, report the results and correct, delete or block what is inaccurate, incomplete or unverifiable.
• RESPA error resolution (§ 2605(e); Reg. X § 1024.35). A separate set of rights for mortgage servicing errors, with its own remedies.
• Identity theft blocking (§ 1681c-2). Bureaus generally must block fraudulent information within four business days of a proper request.
• Bureau duties (§§ 1681e(b), 1681i). A bureau that keeps reporting Truist’s error after your dispute may face its own claim.

What you may recover

For a negligent violation, you may recover actual damages, such as a denied mortgage or refinance, a higher interest rate and emotional distress, plus attorney’s fees and costs (15 U.S.C. § 1681o). For a willful violation, you may recover actual damages or statutory damages of $100 to $1,000, punitive damages as the court allows, and attorney’s fees and costs (§ 1681n). RESPA violations can carry additional damages.

Get a free case review before your deadline

FCRA claims generally must be filed within two years after you discover the violation and no later than five years after it occurred (15 U.S.C. § 1681p). If Truist is reporting a late payment, balance or account that isn’t right, and a bureau dispute hasn’t fixed it, gather your records and request a free case review. FCRA Attorneys, with offices in Dallas, Houston, Chicago, Los Angeles and Atlanta, files FCRA cases in federal court and works on contingency: no fee unless we win. Learn more about our FCRA lawyers or see our other company guides.

Questions about suing Truist

Can I sue Truist over my credit report?

Possibly. Truist Bank is a furnisher of credit information. If you dispute a Truist account through Equifax, Experian or TransUnion and Truist fails to reasonably investigate and correct inaccurate data after the bureau notifies it, you may have a claim under 15 U.S.C. § 1681s-2(b).

My mortgage was with SunTrust or BB&T. Is that Truist now?

BB&T and SunTrust merged after the Federal Reserve approved the deal on November 19, 2019, and the combined company became Truist. If an older SunTrust or BB&T account appears on your report, check it alongside any Truist tradeline for duplicates or inconsistent payment histories, and dispute what is wrong.

Truist services my mortgage. Do I have rights beyond the FCRA?

Yes. Under RESPA, you can send your servicer a written notice of error (12 U.S.C. § 2605(e); 12 C.F.R. § 1024.35). For 60 days after receiving a notice of error about a payment, the servicer may not report adverse information about that payment to the bureaus. The FCRA claim still depends on disputing through the bureaus.

What does it cost to hire FCRA Attorneys?

Nothing up front. We handle FCRA cases on contingency, so there is no fee unless we win, and the FCRA shifts reasonable attorney's fees and costs to the company when the consumer prevails (15 U.S.C. §§ 1681n, 1681o).

Sources

• Truist: Who we are
• Truist Financial Corporation Form 10-K for 2025
• Federal Reserve Board press release: approval of BB&T Corporation's application to merge with SunTrust Banks, Inc. (November 19, 2019)
• CFPB enforcement action: SunTrust Mortgage, Inc. (filed June 17, 2014)

Updated November 2026. This page is general information, not legal advice.